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Switch to the smarter way to run employee support.
Turn your corporate chat tool into an AI help desk with Risotto. See how your queue shrinks from endless Slack tickets and email requests to real, meaningful work.
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Simple to turn on. Faster time-to-value.
Add Risotto’s AI ITSM to your corporate chat platform.
Connect it to your ticketing platform, your IdP, and your docs.
Go live in a day and watch tickets shrink by tomorrow.
No six-month implementation plan, no expensive consultants.
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It all starts with a simple message.
Risotto handles tier-1 requests, no matter where the question was asked.
Let employees get answers instantly on their corporate chat channels. No switching tabs.
Risotto also responds directly to tickets in your ticket portal, such as Jira or FreshDesk.
It even tackles questions asked via email!
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Actually helpful answers, not just canned ones.
Move beyond templated answers and basic keyword matching.
Our AI help desk intelligently searches your knowledge bases across Notion, Confluence, and internal wikis to deliver accurate, context-aware answers.
And when a request needs escalation? It loops in the right agent and learns from your response. The next time, you don’t have to step in to help.
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Smart, human-level back-and-forth.
Real support isn’t one-and-done. Risotto is ready for the back-and-forth and the curveballs.
If AI can’t solve it, Risotto loops in the right person, complete with all the context, so no one starts cold.
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From chat to knowledge base article in one emoji.
Whenever you resolve a question or a request, just drop a ✍🏾 emoji.
Risotto captures the thread, creates a doc, and adds it to your knowledge base.
Next time, someone asks for the same thing, it’s answered automatically without delay or intervention.
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Automatic tickets, effortless tracking.
Risotto works 24/7. It logs every request as a trackable ticket in Jira, FreshDesk, or the tool of your choice.
It updates, titles, categorizes tickets, routes them to the right department, and closes them when solved.
A 3-way sync between the chat client, your ticketing portal, and Risotto ensures your requests look the same across all tools.
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Approvals and software access? Covered.
Need Lucidchart? Risotto grants it if it’s self-serve.
Need Amplitude? It checks the policy, grabs the approval, and keeps the audit trail squeaky clean.
Need temporary access? Risotto grants it with auto-expiration.
No extra IGA tools. No bouncing between systems. No compliance headaches.
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Focus less on tickets and more on employee success.
The more your team uses Risotto, the less they have to do.
Tier 1 questions? Handled. IAM automations? Done. Context switching? Eliminated.
Stay focused on the edge cases and high-impact problems.
Let Risotto sweep up the repetitive stuff in the background, 24/7.
The end result?
More time for real work. Happier employees who never have to wonder where to ask for help. Risotto makes AI ITSM feel like a natural extension of the tools your company uses.
Get your free demo
Trusted by teams who put people first
Don’t take our word for it. See how teams like yours are breezing through support.
Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.
Charles Verrey
IT Manager at Retool
Read full case study
The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.
Peter Hadjisavas
Head of IT, Hazel Health
Read full case study
It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
Phillip Rickett
Head of IT, Fundrise
Read full case study
Risotto now automatically resolves or handles initial triage for 56% of our support tickets.
Vergil Smith
IT Manager at Vidyard
Read full case study
Your support data already exists across systems. Risotto connects the dots.
Tech stacks are messy. Risotto ties them together.
Plug into your stack on day 1. Start automating by day 2.
Stop context-switching. Start operating everything from within chat.
Support for teams that want a better way to help employees.
The questions teams usually ask before they automate half their operational work.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How much work does it take to keep Risotto up to date?
Very little. Risotto continuously learns from resolved conversations, documentation, and tickets. As your support team solves new issues, the AI becomes better at handling similar requests automatically over time.
What happens when Risotto can't resolve a request?
Risotto escalates the conversation with the full history, relevant documentation, and troubleshooting already attached. Your team picks up where the AI left off instead of starting from scratch.
Will employees actually use an AI help desk?
Employees don't have to learn a new tool or visit another portal. They simply ask questions in Slack, Microsoft Teams, email, or your existing support channels, making adoption far easier than traditional help desk software.
Does Risotto replace our ticketing system?
It can, but it doesn't have to. Many teams use Risotto alongside Jira, Freshservice, Zendesk, or other ITSM platforms, where it creates, updates, routes, and closes tickets automatically through two-way synchronization.
How does Risotto improve over time?
Every resolved request, approved workflow, and successful escalation becomes reusable knowledge. Instead of maintaining static documentation, your support system continuously becomes smarter with every interaction.
How quickly can teams start seeing value?
Most customers are live within a day. Because Risotto connects to the communication tools, documentation, ticketing platforms, and identity systems you already use, automation starts immediately instead of after months of implementation.
How does Risotto keep employee data secure?
Risotto follows your existing permissions, approval workflows, and identity systems. It supports enterprise security requirements including SOC 2 Type II, HIPAA compliance, zero-trust access principles, and detailed audit logging for every action it performs.
Want faster solutions and happier employees?
Run a united support system that your employees can depend on.
Get support data that your team can talk to.
Jump on a call to understand:
Risotto handles repetitive support requests across tools and teams, so IT gets back to solving real problems, not rerunning the same ones.
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See what makes the Iru integration a 10/10 for our clients.
