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AI support. Built by IT, loved by everyone.
Automate up to 60% of internal tickets with an AI agent that understands context, not just keywords. Smart routing, instant answers, and help that actually helps for every department in the organization.
Trusted by lean support teams with big hearts (and bigger ticket queues).
Employees now get fast, efficient answers with the same precision as one of our professionals.
We accomplished nearly the same configuration with Risotto in an hour that took us months with another company.
Every time Risotto releases new features, thereʼs always something in there that is valuable to us.
Risotto is so smart and convenient that it became our new support system almost immediately. I'd bring them to every company where I run support operations.
The first time I saw Risotto auto-solve issues for us in Slack, I knew it would be a game-changer.
We set out to become AI native. Risotto's AI support agent is helping us turn this vision into a reality.
Risotto is able to automate the approval process and ticket tracking portion which is exactly what we needed.
Manual, repetitive support is no fun. Let Risotto bring joy back.
An AI ITSM agent that resolves even complex requests.
Risotto’s AI goes beyond FAQs. It captures context, investigates requests, proposes solutions, and resolves requests end-to-end.
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“Risotto started answering complex product questions even I didn’t know off the top of my head.”
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No new interfaces, no lost time.
Turn Slack, Teams, or email into your help desk, so employees don’t need to switch to another portal.
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“Risotto’s AI-powered support is fully embedded in the way we operate, from day-one employee onboarding to providing technical support for seasoned team members.”
Support that fits your stack, doesn’t fight it.
Minimize change management. Integrate with ticketing tools, IAM platforms, Confluence, Jira, Notion, Fresh Service, Zendesk, and more.
“Risotto is one of the easiest tools I’ve implemented. We were up and running in less than a week and already seeing our first autosolves.”
Secure access. Approved in minutes, not days.
Request, approve, and provision access from your comms tools using simple no-code workflows.
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“Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval.”
Legacy ITSMs were built for tickets. Risotto is built for outcomes.
Traditional systems need consultants, configuration, and weeks of ‘implementation’. Risotto is live in hours, with automation that improves as you go.
Most ‘AI’ bots just scan for keywords and dump canned responses. The result? Wrong answers and escalations. Risotto actually understands the context behind questions.
Legacy tools force users to switch context, remember logins, and hunt down the “right” form just to reset a password. Risotto works right where your team already is.
Most AI bots hit a wall when employees have clarifying questions or need follow-up help. Risotto keeps the conversation going till it’s solved.
Automate organization-wide support with Risotto.
Let Risotto handle triage and intake.
Never answer the same question twice. Risotto learns from your responses and improves continuously.
Risotto understands context across messages and handles multi-step troubleshooting.
Our AI agent is available 24/7 and answers in plain language. No confusing bot speak.
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AI that escalates with context and a proposed solution.
Your best support agents no longer waste hours piecing a problem together across message threads and tools.
Human support teams receive escalated tickets with complete conversational context, employee information, and tier 1 details.
Risotto investigates the problem across all connected tools, diagnoses the problem, and drafts a solution.
Your agent signs off on the execution or edits the solution.
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Automated workflows that come alive without code.
Turn multi-step tasks like Slack channel creation into self-running workflows.
Use plain English to define processes. No code, no delays.
Connect MDM platforms to vibe-code workflows that automate device provisioning, reset passwords, and more.
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Approve and provision access in minutes, not days.
Request access by simply messaging on your comms platforms.
Approve access with time limits, workflows, and dynamic rules that keep things secure.
Provision users through your IAM/IGA tools and maintain a full audit trail.
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Support that works where your team works.
Submit, approve, and resolve requests without leaving Slack, email, or GSuite.
No employee training required. If your team can send a message, they can use Risotto.
Handle access, help, and handoffs, all in the tools your team already uses.
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Replace search with service.
Risotto answers common questions instantly by pulling and blending info from Notion, Confluence, Drive, and Slack.
Turn threads and support replies into knowledge articles with a click.
Keep answers current automatically as your docs change. No manual refresh needed.
Allow Risotto to refer to third-party knowledge sources, such as Google or Apple documentation.
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One helpdesk for every department.
Route questions to the right team automatically, without tagging or guessing games.
Automatically triage by intent, not just keywords, so nothing slips through the cracks.
Keep sensitive requests private with department-level permissions and isolated support environments.
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Don’t take our word for it. See how teams like yours are breezing through support.
Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.
Charles Verrey
IT Manager at Retool
Read full case study
The first real wow moment was when I watched a user go back and forth with Risotto on a Zoom issue and then solve it using only the knowledge we had uploaded. That was the moment I saw the platform's full conversational capabilities.
Fiona McShane
Senior Automation Engineer at Docker
Read full case study
It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
Phillip Rickett
Head of IT, Fundrise
Read full case study
Risotto now automatically resolves or handles initial triage for 56% of our support tickets.
Vergil Smith
IT Manager at Vidyard
Read full case study
The support tools you have. The AI they wish they had.
Your engineering stack stays in place. Risotto connects everything.
Your support data already exists across systems. Risotto connects the dots.
Risotto also integrates with any tool that exposes an MCP server.
Plug into your stack on day 1. Start automating by day 2.
Stop context-switching. Start operating everything from within chat.
Auditor-friendly.
IT-approved. Enterprise-ready.
Risotto keeps your operations secure, your logs clean, and your team audit-ready at all times. Control who can see, answer, and automate requests, down to the department level.
We are backed by -
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Risotto doesn’t stop at IT.
We’re game for all internal support questions.
Get your free demo
IT
Automate tier 1 support on your comms channel. Get full visibility and audit-ready access provisioning.
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HR
Deliver fast answers to PTO, onboarding, and policy questions. Build a self-updating HR knowledge base in the process.
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Legal
Securely route and respond to sensitive legal queries using existing policy docs. Keep every exchange tracked, compliant.
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Finance
Answer common finance questions like reimbursements and budget access. Automate approvals and keep every step auditable.
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Engineering
Deflect internal support questions with smart, comms-based self-service. Automatically escalate to the right on-call teams.
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Security
Automate responses to security and compliance questions, enforce time-bound access, and maintain real-time audit logs.
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You’re most likely to benefit from Risotto if:
You’re a mid-to-large-sized firm organization
You already use an ITSM
Support work is slowing your IT team
Other teams need internal support too
Your knowledge is scattered in too many places
You’re a mid-to-large-sized firm organization
You already use an ITSM
Support work is slowing your IT team
Other teams need internal support too
Your knowledge is scattered in too many places
You’re a mid-to-large-sized firm organization
You already use an ITSM
Support work is slowing your IT team
Other teams need internal support too
Your knowledge is scattered in too many places
You’re a mid-to-large-sized firm organization
You already use an ITSM
Support work is slowing your IT team
Other teams need internal support too
Your knowledge is scattered in too many places
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A new tool is a big investment. We’ll make it easy for you.
You’ve tried building a bot from scratch, burned thousands of dollars on three-month trials of tools that didn’t pan out, settled with tools that did 50% of the job…we get it.
Risotto is built for you.
Clears infosec reviews with flying colors.
Integrates with your tech stack.
Actually respects your employees’ time.
Start using it right after you sign up. Scale it once you see your tickets disappear.
What’s your IT team working on today?
Access that's easy to ask for and impossible to get wrong.
Ensure Legal never answers another "do we need an NDA for this?"
Every policy question is stealing time from the work Finance was hired to do.
Turn Slack requests into action items instead of engineering interruptions.
The biggest deal risk might be an unanswered internal question.
Run a united support system that your employees can depend on.
Build the automations you’ve been planning on for months.
The bottleneck isn't your team. It's the groundwork before they can actually help.
Get support data that your team can talk to.
Jump on a call to understand:
If the answer is password resets, tool access, or “check the documentation,” it’s time to get Risotto. Automate the noise and let your team work on things that actually move the needle.
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See what makes the Iru integration a 10/10 for our clients.
