Customer Stories

Trusted by leaders from various industries.

No more hunting down who knows what. Risotto handles it here and now.

33%
IT Tickets Autosolved
20%
Support Requests Autosolved
40%
Helpdesk autosolve
24/7
Availability Of Answers
91%
Autosolve Rate
3.78 sec
IT Tickets Autosolved
40–50
Applications Onboarded
56%
Support Tickets Autosolved
20%
(up from 3–5%) Autosolve Rate
35%
IT tickets Automatically Processed
~2 hours
IT Tickets Autosolved
33%
IT Tickets Autosolved
20%
Support Requests Autosolved
40%
Helpdesk autosolve
24/7
Availability Of Answers
91%
Autosolve Rate
3.78 sec
IT Tickets Autosolved
40–50
Applications Onboarded
56%
Support Tickets Autosolved
20%
(up from 3–5%) Autosolve Rate
35%
IT tickets Automatically Processed
~2 hours
IT Tickets Autosolved

Our Customer Stories

How Hazel Health Increased IT Automation by 4x and Lifted Employee Experience with Risotto
24/7
Availability Of Answers
20%
(up from 3–5%) Autosolve Rate
From Frustration to Automation: How Fundrise Transformed IT Support with Risotto
55%
SLA Time Reduction
3.8sec
Average Response Time
How Vidyard Automated 56% of IT Requests with Risotto
56%
Support Tickets Autosolved
20%
Deflection Rate Jumps
How Risotto Assists with 40% of Shakepay’s IT Tickets and Strengthens Security
40%
Helpdesk autosolve
How Retool scaled IT support globally and improved SLAs Using Risotto
Don’t take our word for it.

Hear how teams like yours are transforming their IT support.

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“We set out to become AI native. Risottoʼs AI support agent is helping us turn this vision into a reality.ˮ

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto’s AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.”

Mike Smith
IT Operations Manager at Jobber

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health

“We came to Risotto hoping to hold the line – but the results blew away our expectations. We doubled our resolution rate on day one, and it hasnʼt dropped since.”

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

"Risotto started autosolving tickets immediately. Within the first few weeks, we saw departments that had never tracked ticket requests before, like our Cloud team, asking to get on the platform and streamline their support function."

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“Risotto’s AI-powered support is fully embedded in the way we operate, from day-one employee onboarding to providing technical support for seasoned team members.”

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health