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Risotto is built for growing businesses, and they come in many shapes and sizes.
Augment your existing ticking system (Jira, Freshservice, Zendesk, etc) or use our ITSM. Either way works! You can even use yours for IT and extend Risotto's ticketing to other departments with full RBAC controls.
Features
30-day free trial
Slack ticketing workflows
Integrate your existing ticketing or use ours
Easy Multi-department routing (single support funnel)
Custom RBAC controls
AI-powered issue analytics
IGA Access automations (Approvals, Time-based, etc)
Automated ticket lifecycle management
Category auto-tagging
Agent channel workflows
Custom workflows to automate common tasks (channel creation, password resets, etc)
DM-support and privacy maintaining workflows
SOC 2 type 2
Conversational tier-1 support
Continual learning & KB article generation
Multi-step troubleshooting
Multi-modal screenshot recognition
Integrate all your knowledge bases
70%+ Autosolve potential
Custom Branding
Custom usage terms
White-glove onboarding support
HIPAA
Dedicated Customer Success Manager
Startup Plan
Available to <200 employees
$750/m (Paid Annually)
Features
30-day free trial
Slack ticketing workflows
Integrate your existing ticketing or use ours
Easy Multi-department routing (single support funnel)
Custom RBAC controls
AI-powered issue analytics
IGA Access automations (Approvals, Time-based, etc)
Automated ticket lifecycle management
Category auto-tagging
Custom workflows to automate common tasks (channel creation, password resets, etc)
DM-support and privacy maintaining workflows
SOC 2 type 2
Conversational tier-1 support
Continual learning & KB article generation
Multi-step troubleshooting
Multi-modal screenshot recognition
Integrate all your knowledge bases
70%+ Auto solve potential
Custom Branding
Custom usage terms
White-glove onboarding support
HIPAA
Dedicated Customer Success Manager
Enterprise
Pricing tailored for enterprise scale
Contact Us
Features
30-day free trial
Slack ticketing workflows
Integrate your existing ticketing or use ours
Easy Multi-department routing (single support funnel)
Custom RBAC controls
AI-powered issue analytics
IGA Access automations (Approvals, Time-based, etc)
Automated ticket lifecycle management
Category auto-tagging
Custom workflows to automate common tasks (channel creation, password resets, etc)
DM-support and privacy maintaining workflows
SOC 2 type 2
Conversational tier-1 support
Continual learning & KB article generation
Multi-step troubleshooting
Multi-modal screenshot recognition
Integrate all your knowledge bases
70%+ Auto solve potential
Custom Branding
Custom usage terms
White-glove onboarding support
HIPAA
Dedicated Customer Success Manager
Trusted by teams who put people first
Try Risotto for free for 30 days. Commit only when you see the value.
Request pricing
Looking for more?
Book a demo to customize your experience with Risotto add-ons.
Get your free demo
Here’s what it sounds like when support teams finally breathe again.
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Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.
Charles Verrey
IT Manager at Retool
Read full case study
The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.
Peter Hadjisavas
Head of IT, Hazel Health
Read full case study
It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
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Phillip Rickett
Head of IT, Fundrise
Read full case study
Risotto now automatically resolves or handles initial triage for 56% of our support tickets.
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Vergil Smith
IT Manager at Vidyard
Read full case study
Risotto delivers ROI from Day 1.
We plug into your systems and are up and running in less than a day.
We help your support teams save hours and all your employees work faster.
Questions?
Maybe these answers will help.
How much time can our teams actually save?
Companies using Risotto typically reclaim 30–50% of the time they spend answering repeat internal questions.
That’s hours back every day: time your teams can spend on strategy, not ticket triage.
What if we already have tools for this?
Then let’s talk about what “this” really means.
Are your tickets automatically routed and resolved?
Is your autosolve rate above 50%?
Does it work across IT, HR, and Finance?
Can it automate software access?
Does it live inside your comms and syncs with your ticketing system?
If not, you’re not replacing Risotto. You’re just doing part of what it does.
Can Risotto help when support escalates to agents?
Yes. Risotto includes human-in-the-loop ChatGPT so agents can draft answers, find info fast, and step in when needed, without losing context or wasting time. It’s AI and human working together.
What if we want to add another department to our license?
Risotto is built for enterprises. That means one license covers all departments. The more people you have using Risotto, the most cost-effective it is.
What if we don’t have the bandwidth to switch systems?
You don’t have to. Risotto fits into what you already use (Slack, Jira, Notion, Google Drive) and gets up and running in a day.
Without extra training, new interfaces or lengthy change management cycle.
We already use email or Slack channels for requests. Why add Risotto?
Shared channels and inboxes just collect requests, they don’t solve them.
Risotto turns every “Hey, can you help with this?” into an instant answer, an automated approval, or a clean ticket, without your team chasing down context or juggling tabs.
What if a question is too complicated for automation?
Risotto knows when to escalate.
If it can’t solve something on its own, it loops in the right person, Legal, Finance, whoever, with full context and history. Nothing falls through the cracks, and your people stay focused on what matters.
How does Risotto improve security?
Risotto enforces least privilege by automating access with RBAC, approval chains, and time limits. Move away from birthright access toward just-in-time provisioning to reduce unnecessary accounts and make your compliance auditor happy.
Avoid bottlenecks. Prevent burnout. Give employees their time back.
Risotto makes work easier for your support teams and your employees. It shares the load by automating tier 1 tickets while making all ticket resolution faster and more efficient.
Get your free demo
