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Risotto helps employees get instant solutions using natural language AI and automates tier 1 questions for the support team. Get an AI agent that’s a win for the whole team!
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Trusted by modern companies that can’t afford slow internal support.
Time spent manually solving repeat questions
Employees wait too long for answers
Questions get buried without clear workflows
AI agents pass work back to support
Tool switching slows everyone down
Manual categorization
Manual software access grants
Resolve many tier 1 requests automatically
Provide instant answers, right in your corporate chat channel or an existing help desk portal
Automatically route questions to the right department and even the the right person
Automate up to 50% or more of common IT issues
Integrate support with tools you already use like Slack, Okta, Google Workspace, Jira, and more
Automatically categorize based on natural language
Get fully automated and compliant access automations including approvals and time-based access
When every team shares a single help desk, getting help is instant, obvious, and effortless.
Handle questions 24/7 with an AI help desk that truly understands context. Get helpful answers, even when they’re not asked perfectly.
Multi-modal request understanding (screenshot recognition, etc.)
Continuous learning from chats and docs
Multi-step troubleshooting flows
Smart contextual answers that combine knowledge sources
When requests need human intervention, Risotto routes them to the right person. It also creates, syncs, and updates the ticket in your ticketing platform.
Intelligent team and agent routing
End-to-end ticket lifecycle automation
Two-way sync with your ticketing platform
Standalone ticketing capability
Support lives where your teams work. No portals, no new logins. Risotto blends into your channels and matches your brand.
Native Slack, Teams, and email support
Central agent channel for live collaboration
24/7 active channel monitoring
Custom branding and white-labelling
Effortless for everyone, from day one.
No training. No portals. Get help exactly where work happens.
End-to-end ticket handling
Create, answer, and route tickets automatically with real-time, two-way sync with Jira, FreshService, and your existing stack.
AI you can trust at enterprise scale.
Answers only what it should. Follows policy. Keeps your data secure and your teams confident.
Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.
Charles Verrey
IT Manager at Retool
Read full case study
The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.
Peter Hadjisavas
Head of IT, Hazel Health
Read full case study
It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
Phillip Rickett
Head of IT, Fundrise
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Risotto now automatically resolves or handles initial triage for 56% of our support tickets.
Vergil Smith
IT Manager at Vidyard
Read full case study
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How is Risotto different from other AI ITSM tools?
Most AI ITSM platforms answer questions or route tickets. Risotto goes further by resolving requests end to end, handling troubleshooting, approvals, access, workflows, and ticket updates automatically, while escalating only when human judgment is genuinely needed.
Can Risotto work with the tools we already use?
Yes. Risotto integrates with platforms like Slack, Microsoft Teams, Jira, Freshservice, Okta, Google Workspace, Notion, Confluence, Jamf, and hundreds of other systems through native integrations, APIs, and MCP servers. It works with, and enhances your existing stack instead of replacing it.
How long does it take to get Risotto running?
Most teams are up and running within hours. Because Risotto plugs into your existing communication channels and IT systems, you can start automating common requests without a lengthy implementation project.
Can Risotto support departments beyond IT?
Absolutely.
The same platform can support HR, Finance, Legal, Sales Ops, Workplace, and other internal teams. Employees get one place to ask for help, while every department keeps its own workflows, approvals, and automations.
How does Risotto get better over time?
Every resolved ticket, approved workflow, and successful conversation becomes part of Risotto's operational knowledge. The more your team uses it, the more requests it can resolve automatically, without additional training or manual rule building.
Jump on a call to understand:
Password resets? MFA unlocks? Routine requests?
Say yes to AI-powered support that works 24/7.
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