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Integrations
All your employee support tools, better with Risotto.
Connect Risotto with Slack, Email, Jira, Freshdesk, Notion, Confluence, and your IdP to turn scattered requests into one AI-powered support funnel.
Trusted by lean support teams with big hearts (and bigger ticket queues).
Augment your existing ticketing system to allow employees to self-service their own solutions
ServiceNow
Capture employee requests in chat and track them in ServiceNow.
Freshworks
Automatically resolve common IT tickets and sync updates across systems.
Zendesk
Sync support tickets and automate repetitive IT resolutions.
Jira
Automatically create, update, and resolve Jira tickets from chat conversations.
Meet employees where questions actually get asked.
Microsoft Teams
Answer and automate employee IT issues inside Teams threads.
Slack
Resolve IT requests directly in Slack without switching tools.
Grant access without the back-and-forth.
Google Workspace
Surface knowledge and automate admin actions across Workspace tools.
Okto
Verify identity and trigger secure access workflows automatically.
Turn your documentation into instant answers.
SharePoint
Resolve common questions using your existing SharePoint documentation.
Notion
Grant or remove Notion access instantly based on employee status.
Google Drive
Automate access requests and permission changes in Google Drive.
Slack
Resolve IT requests directly in Slack without switching tools.
Confluence
Turn recurring support questions into documented solutions in Confluence.
Take device management out of the ticket queue.
Microsoft Intune
Automate device setup, access provisioning, and common IT requests using Intune data.
IRU
Monitor and manage device workflows without manual back-and-forth.
Jamf
Trigger device actions and automate common Mac support tasks.
Automate onboarding and offboarding flows with Risotto.
Workday
Trigger onboarding and offboarding workflows directly from employee status changes.
Coming Soon
Rippling
Automatically provision accounts the moment a new hire is added.
Coming Soon
HiBob
Answer HR questions, automate onboarding workflows, and surface policies from HiBob.
Coming Soon
BambooHR
Resolve HR questions, guide onboarding steps, and surface key info from BambooHR.
Coming Soon
Dayforce
Handle HR requests, support onboarding, and answer employee questions using Dayforce data.
Designed to upgrade your ITSM, not replace it.
Most teams don’t want to rip out tools like Jira, Freshservice, or Zendesk. And they shouldn’t have to.
Risotto sits on top of your existing support stack and makes it work better.
Most of our customers continue using their ITSM, with Risotto making the system faster, cleaner, and easier to operate. No need to start from scratch with another tool!
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Questions or edge cases? We’ve got you.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How long does it take to set up integrations?
Most integrations can be set up in just a few minutes. Many of Risotto’s integrations work out of the box for common workflows, so you can start automating tasks immediately. For example, connecting Slack and a ticketing system like Jira or Zendesk typically requires only a few configuration steps.
Does data sync bi-directionally and real-time?
Yes. For most integrations, data typically syncs bi-directionally and in real time. This ensures actions taken in one system (like Slack) are instantly reflected in others (like Jira, Zendesk, or your knowledge base).
What permissions are required?
Risotto follows the principle of least-privileged access. In most cases, we only require a service account with the minimal permissions necessary to perform the actions you enable. This helps ensure security while allowing automation to work effectively.
What actions can you automate for each integration?
Risotto can automate a wide range of IT and employee support workflows, including:
- Access requests (approval workflows, temporary access, role changes)
- Identity & authentication issues (password resets, MFA confirmations)
- Device and MDM workflows (device lockouts, collecting device context)
- Chat and ticketing workflows (e.g., syncing Slack conversations with Jira or Zendesk)
- HRIS requests (address updates, PTO requests, and other employee support tasks)
These workflows can be customized to match your organization’s processes.
How do I configure the workflows for each integration?
Risotto workflows are configured using Runbooks, our natural-language workflow builder. You can start with pre-built automations for common IT requests and easily customize them to fit your policies and processes.
Can I build my own Integrations?
Yes. Risotto supports custom tools, which allow you to connect any system with an API. This makes it possible to extend Risotto to automate workflows across your internal tools and proprietary systems.
Do you have an API?
Yes. Risotto provides an API that allows you to connect Risotto with your existing systems or build custom automation workflows. Our team can enable API access and help you get started.
Still have questions?
Contact us
You didn’t hire your team to manage noise.
Let Risotto handle repetitive support so humans can do higher-value work.
Get your free demo
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