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Integrations
All your employee support tools, better with Risotto.
Connect Risotto with Slack, Email, Jira, Freshdesk, Notion, Confluence, and your IdP to turn scattered requests into one AI-powered support funnel.
Trusted by lean support teams with big hearts (and bigger ticket queues).
Augment your existing ticketing system to allow employees to self-service their own solutions
Jira Service Management
Deflect requests, categorize tickets, and route issues intelligently from chat.
Github Issues
Capture bugs, triage issues, and push fixes through GitHub automatically.
Asana
Provision and deprovision access to Asana without manual IT intervention.
ServiceNow
Capture employee requests in chat and track them in ServiceNow.
Meet employees where questions actually get asked.
Microsoft Teams
Answer and automate employee IT issues inside Teams threads.
Slack
Resolve IT requests directly in Slack without switching tools.
Grant access without the back-and-forth.
Opal
Monitor and automate secure access provisioning across your entire stack.
Google Workspace
Surface knowledge and automate admin actions across Workspace tools.
Microsoft Entra
Automate user provisioning and access control through Entra.
Turn your documentation into instant answers.
Zendesk Guides
Resolve common requests using Zendesk knowledge and automate ticket updates.
Guru
Surface verified answers from Guru instantly to resolve repetitive employee questions.
Freshservice Tickets
Categorize, resolve, and route Freshservice tickets automatically with intelligent workflows.
Freshservice Catalogs
Answer employee requests conversationally using your existing service catalog.
GitHub Wiki
Surface troubleshooting steps instantly by pulling answers directly from GitHub Wiki.
GitHub
Manage repository access and automate GitHub permission workflows for your team.
SharePoint
Resolve common questions using your existing SharePoint documentation.
Google Drive
Automate access requests and permission changes in Google Drive.
Slack
Resolve IT requests directly in Slack without switching tools.
Confluence
Turn recurring support questions into documented solutions in Confluence.
Take device management out of the ticket queue.
Automate onboarding and offboarding flows with Risotto.
Workday
Trigger onboarding and offboarding workflows directly from employee status changes.
HiBob
Answer HR questions, automate onboarding workflows, and surface policies from HiBob.
Coming Soon
Rippling
Automatically provision accounts the moment a new hire is added.
Coming Soon
Dayforce
Handle HR requests, support onboarding, and answer employee questions using Dayforce data.
Retrieve data from your stack without leaving
Github
Action engineering support requests in GitHub without anyone leaving the ticket.
Salesforce
Resolve support requests that touch customer data by pulling up records, update fields, and log activity.
Designed to upgrade your ITSM, not replace it.
Most teams don’t want to rip out tools like Jira, Freshservice, or Zendesk. And they shouldn’t have to.
Risotto sits on top of your existing support stack and makes it work better.
Most of our customers continue using their ITSM, with Risotto making the system faster, cleaner, and easier to operate. No need to start from scratch with another tool!
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The questions teams usually ask before they automate half their operational work.
Still have questions? These might help.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
Will Risotto replace our existing ITSM or help desk?
No. Risotto is designed to work alongside platforms like Jira Service Management, Freshservice, Zendesk, and ServiceNow. It adds conversational AI, automation, and self-service while your existing ITSM remains the system of record.
How long does it take to connect our existing tools?
Most native integrations can be connected in hours, not weeks. Because Risotto works with the systems you already use, teams typically start automating requests without lengthy implementation projects or professional services.
Do your integrations support two-way sync?
Yes. Risotto keeps conversations, tickets, approvals, and status updates synchronized across your communication channels and connected systems, so employees and support teams always see the latest information wherever they're working.
What if we use tools that aren't listed here?
If your software exposes a REST API or an MCP server, Risotto can usually integrate with it. That means you're not limited to a fixed catalog of native connectors or forced to wait for future roadmap releases.
Can we automate actions, or only retrieve information?
Both. Risotto doesn't just surface data from connected systems. It can trigger workflows, provision access, update tickets, modify records, approve requests, execute runbooks, and perform actions directly across your connected applications.
How are permissions handled across integrations?
Risotto respects the permissions and identity controls already configured in your environment. Access requests, approvals, provisioning, and administrative actions follow your existing policies rather than bypassing them.
How secure are Risotto's integrations?
Risotto is built for enterprise environments with SOC 2 Type II compliance, HIPAA support, detailed audit logging, role-based permissions, and secure authentication practices. Every automated action remains visible and traceable.
Can we roll Risotto out gradually?
Yes. Most customers begin with one communication channel, one department, or a handful of integrations before expanding across the organization. There's no requirement for a company-wide migration on day one.
Who helps us configure workflows and integrations?
Our team works with you throughout onboarding to configure workflows, approvals, automations, and integrations for your environment. You don't need to figure everything out alone before seeing value.
Will we need engineering resources to maintain integrations?
Usually not. Most workflows can be configured and updated without writing code. As your processes evolve, Risotto lets your support team extend and modify automations without creating ongoing engineering work.
You didn’t hire your team to manage noise.
Turn Slack requests into action items instead of engineering interruptions.
Run a united support system that your employees can depend on.
Build the automations you’ve been planning on for months.
The bottleneck isn't your team. It's the groundwork before they can actually help.
Get support data that your team can talk to.
Jump on a call to understand:
Let Risotto handle repetitive support so humans can do higher-value work.
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See what makes the Iru integration a 10/10 for our clients.
