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Bugs noted, resolved, and requestors updated. Without engineers leaving Linear.
Risotto handles every support, access, and tooling request coming in via chat. Engineers stay in the zone. Nothing waits on human triage.
Trusted by lean support teams with big hearts (and bigger ticket queues).
Built for teams who want internal support to stay out of the sprint.
Every question that pulls engineers out of deep work, resolved before it interrupts.
Cross-team requests
Get IT, HR, and Ops requests routed to the right team from the same thread where work happens.
Bug and feedback capture
Get every "this feels broken" comment turned into a clean, triaged Linear or Airtable issue automatically.
Dev tool access
Get GitHub, staging environment, and cloud console access provisioned the moment approval lands.
Triage and issue routing
Get every bug report categorised, prioritised, and assigned to the right engineer before the queue opens.
Cross-team requests
Get IT, HR, and Ops requests routed to the right team from the same thread where work happens.
Give your team AI support that handles requests before they interrupt work.
Tier 1 AI Resolution
Stop losing engineering time to questions your docs already answer.
Resolve routine engineering questions without dragging an engineer into it.
Our AI bot learns from every interaction, Confluence doc, and ticket resolution, so you never answer a question more than once.
Tier 2 Assistant
Start solving every tier 2 request at step 5, not step 1.
Let Risotto gather context, troubleshoot, and share full conversation history for every tier 2 request.
Get a step-by-step remediation plan that you can execute with a click.
Runbooks
Automate complex requests with workflows written in plain English.
Build if-then workflows in plain English and trigger them from within chat.
Update any workflow in minutes when anything needs tweaking.
Linear and Airtable Integration
Fill your backlog with ready-to-do work, not raw conversations.
Turn Slack conversations into fully triaged Linear issues with titles, labels, and owners already assigned.
Open a categorized, priority-sorted queue every morning without any overnight manual triage.
IAM Automation
Provision access in minutes without jumping to Okta.
Provision dev tool access through Okta and Google Groups automatically through chat.
Keep a complete, exportable audit trail of every access change made.
Cross-department Routing
Handle IT, HR, and Finance requests from the same interface.
Route requests to the right team based on conversational context.
Resolve cross-team issues faster by getting the coordination done before anyone steps in.
What teams say once support stops being a time-sink for engineering.
Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.
Mike Smith
IT Operations Manager at Jobber
Read full case study
Since onboarding Risotto, we stay focused on our internal projects.
Kevin Vye
Senior Director of Information Security and Technology
Read full case study
We accomplished nearly the same configuration with Risotto in an hour that took us months with another company.
Phillip Rickett
Head of IT, Fundrise
Read full case study
Risotto is so smart and convenient that it became our new support system almost immediately. I'd bring them to every company where I run support operations.
Victoria DiRugeris
IT Operations Manager at Hazel Health
Read full case study
Your engineering stack stays in place. Risotto connects everything.
Your support data already exists across systems. Risotto connects the dots.
Tech stacks are messy. Risotto ties them together.
Use native integrations across IT, HR, identity, and ticketing, and any tool that exposes an MCP server for everything else.
Plug into your stack on day 1. Start automating by day 2.
Stop context-switching. Start operating everything from within chat.
Built for Engineering, not another support queue.
Generic AI assistants can map a keyword.
But the moment a request is phrased oddly or needs back and forth, they are escalating the request.
Risotto is built for curveballs. So your engineering team spends less time answering Slack messages and more time shipping product.
One platform. Every internal team.
Engineering does not work in isolation.
Add AI support and automation to Engineering, then extend the same experience across IT, HR, Finance, Legal, Sales Ops, and every other internal team.
One platform. One license. One place employees go for help.
Risotto doesn’t stop at HR.
We’re game for all internal support questions.
Questions?
Maybe these answers will help.
Still have questions? These might help.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
What kinds of engineering requests can Risotto actually resolve?
Repeat tooling and environment questions, architecture and documentation queries, access requests for dev tools, and feedback triage. Risotto resolves what it can in chat and turns the rest into structured Linear or Airtable issues automatically.
Does Risotto create Linear issues without anyone prompting it?
Yes. When a request can't be resolved in chat, Risotto writes the Linear or Airtable issue automatically (clear title, correct labels, right assignee) from the Slack conversation. Nobody has to decide where it belongs.
Will this change how our team currently works in Linear?
No. Your existing teams, labels, cycles, and priorities stay exactly as they are. Issues created by Risotto look and behave like any other issue your team creates manually.
What happens once a Linear issue is resolved?
The person who originally asked gets notified in the original Slack thread automatically. The loop closes without anyone having to follow up.
Can Risotto handle access to engineering tools like GitHub, cloud consoles, or staging environments?
Yes. Risotto also integrates with Okta and Google Groups to handle access provisioning for engineering-specific tools. Requests come in plain language and get provisioned the moment approval lands.
How quickly can engineering teams get Risotto running?
Live in a day. Connect your tools, point Risotto at your existing docs and past tickets, and it starts resolving from day one. White-glove support is included in the free 30-day pilot.
What’s your IT team working on today?
Turn Slack requests into action items instead of engineering interruptions.
Run a united support system that your employees can depend on.
Build the automations you’ve been planning on for months.
The bottleneck isn't your team. It's the groundwork before they can actually help.
Get support data that your team can talk to.
Jump on a call to understand:
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See what makes the Iru integration a 10/10 for our clients.
