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Automate internal support where your employees already work.
Handle internal support directly in chat with Risotto.
Trusted by modern companies that can’t afford slow internal support.
The same support requests. Two very different ways of handling them.
Ticketing that finally lives where support actually happens: chat.
Back-and-forth support within chat, so employees don’t interrupt work to get answers.
Auto-resolve and route requests for IT, HR, Legal, Finance, and Ops, all using Risotto.
Resolves routine requests, follows policy, and keeps every ticket secure, tracked, and auditable.
What teams had to say when they finally got a break from repeat requests.
Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI… We always wanted to require a reason for application access, but it was really difficult to integrate that into JSM. Risotto adds that functionality to JSM and so much more.
Tom Grinberg
IT Manager at Trust & Will
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Risotto started autosolving tickets immediately. Within the first few weeks, we saw departments that had never tracked ticket requests before, like our Cloud team, asking to get on the platform and streamline their support function.
Erik Van Dijk
Senior IT Manager at Jobber
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We’ve completely replaced JIRA Assist with Risotto, it was a seamless transition. We didn't need a consultant or months of configuration. Risotto just worked. The more we use Risotto, the smarter it gets — that's what makes it different from every other tool we've tried.
Peter Hadjisavas
Head of IT, Hazel Health
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We want AI to seamlessly fit into our team’s daily operations, meeting our users where they already work… Risotto’s minimal operational overhead and integration into Slack has enabled us to achieve exactly that.
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Phillip Rickett
Head of IT, Fundrise
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We wanted to implement more standardization and automation in our help desk, but there wasn’t an easy way in Slack without clunky custom work. Risotto helped us do that.”
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Vergil Smith
IT Manager at Vidyard
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Designed for conversational support from the start.
Solve employee requests without leaving your chat platform. Let Risotto AI answer tier-1 requests for you.
Risotto automatically creates and manages tickets in your ITSM, and syncs all follow-up chat activity in real-time.
Watch every ticket get routed to the right agent with full context, on its own.
Risotto is built for more than templated answers pulled from your help-desk. It solves complex questions with real intelligence.
Solve employee requests without leaving your chat platform. Let Risotto AI answer tier-1 requests for you.
Risotto automatically creates and manages tickets in your ITSM, and syncs all follow-up chat activity in real-time.
Watch every ticket get routed to the right agent with full context, on its own.
Risotto is built for more than templated answers pulled from your help-desk. It solves complex questions with real intelligence.
Built to handle conversations, not just keywords.
Legacy ticketing is siloed. AI bots rely on keyword matching. Modern internal support happens in conversations, and no solution is built for it. Modern internal ticketing needs to be:
Ticketing is just the start.
Get your free demo
Route IT, HR, and Ops requests into one clear support pipeline in chat.
Resolve common issues automatically before a ticket ever reaches IT.
Automate access requests, approvals, and provisioning directly inside chat.
Trigger fixes like password resets and device checks automatically.
Still have questions?
Maybe these answers will help.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
Do I need to replace my existing ticketing platform to use Risotto?
No. Risotto sits on top of your existing setup as the conversational AI layer.
Employees interact with Risotto in Slack or Teams, while every request, update, and resolution is automatically synced with your existing ticketing platform like Jira behind the scenes. Your existing workflows, reporting, and ticket history all stay intact.
What kinds of requests can Risotto actually resolve automatically?
Risotto handles common Tier-1 requests that normally consume most support time.
This includes answering employee questions, resetting passwords, provisioning software access, and guiding users through troubleshooting steps, all directly inside Slack or Teams.
How long does it take to deploy Risotto?
Most teams are up and running in hours or a few days, not weeks or months.
Risotto comes with pre-built integrations for tools like Slack, Jira, Okta, and Confluence, so you don’t need to build custom AI workflows from scratch or hire consultants to maintain them.
What kind of automation rates do teams typically see?
Most teams automate 20–60% of Tier-1 support requests after implementing Risotto.
Many customers see automation immediately after deployment, and the rate improves over time as Risotto learns from resolved tickets and past conversations.
Still have questions?
Contact us
Less
friction for employees.
friction for employees.
repetition for agents.
Let AI handle the first line of internal support. Give your IT team a chat-based support platform that frees from ticket purgatory.
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