%20(1).svg)
Everything Freshservice promises with Freddy. Without the enterprise price tag.
Trusted by modern companies that can’t afford slow internal support.
AI support tools are common. End-to-end resolution is not.
Jira Assist routes tickets. Rovo matches keywords and finds documented information. Risotto understands and solves 20-60% of all your tickets. Even the edge-cases.
Get enterprise-grade automation without the enterprise price tag.
Nothing breaks, nothing gets replaced.
Risotto AI is your best employee every month of the year.
Nothing breaks, nothing gets replaced.
Risotto AI is your best employee every month of the year.
What adding Risotto actually does for your team.
Forget the comparison charts for a moment. Here's what changes day-to-day: automation rates jump, employee satisfaction improves, and IT reclaims strategic time.
Automate 20-60% of IT tickets completely.
Risotto resolves password resets, access requests, knowledge questions, and basic troubleshooting without any IT involvement.
AI that was built for internal support
Understands conversational nuance and context and handles natural follow-up questions.
Multi-department support out of the box.
IT, HR, Legal, Finance, any team can use Risotto for structured support without separate systems.
Automated access management.
Access granted is time-based, role-based, and manager-dependent where necessary, with automatic provisioning on approval.
Easy setup
Most teams get up and running with Risotto in a day. No months-long implementation projects, or expensive consultants required.
Hear from IT teams using Risotto daily.
Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.
Mike Smith
IT Operations Manager at Jobber
Read full case study
Risotto became the orchestration layer for Jira Service Management and gave us instant automation with AI.
Tom Grinberg
IT Manager
Read full case study
The first time I saw Risotto auto-solve issues for us in Slack, I knew it would be a game-changer.
Collin Clifford
Legal & Compliance Manager
Read full case study
It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
Phillip Rickett
Head of IT, Fundrise
Read full case study
Your support data already exists across systems. Risotto connects the dots.
Don’t rebuild your support processes from scratch. Just connect them.
Plug into your stack on day 1. Start automating by day 2.
The security checklist, already checked.
We are backed by -
%20(1).png)
Risotto AI didn’t answer these (but it could have).
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How long does implementation take?
Most teams are live within 3-7 days. Setup includes connecting Risotto to Freshservice, Slack, and your identity provider, configuring access workflows, and training the AI on your knowledge base.
What happens to our existing Freshservice tickets and workflows?
Nothing changes. Risotto creates new tickets in Freshservice for every conversation and syncs all interactions. Your existing workflows, SLAs, and processes continue working normally.
Does Risotto do ticketing end-to-end?
Yes, Risotto logs every IT query as a ticket, categorizes and labels it, resolves it if possible or routes it to the right person, and follows up until it’s closed.
Do we have to replace Freshservice?
No. Risotto integrates with Freshservice via bi-directional sync. You keep using Freshservice exactly as you do today. Risotto just adds an AI automation layer on top.But if your ticketing needs are simple, Risotto can handle all of it.
What if I have Freshservice and a third-party AI assistant already?
Risotto isn’t an AI assistant add-on OR a Freshservice replacement. It’s an autonomous AI agent that plugs into your Freshservice and independently solves and closes tier 1 tickets.Our customers see a 50% boost in IT automation, on average, after getting Risotto. You don’t have to rip out an established system like Freshservice. You can avoid paying for AI add-ons that need IT to step in all the time.
Run a united support system that your employees can depend on.
Get support data that your team can talk to.
Stop paying enterprise prices for assisted resolution.
Jump on a call to understand:
See a working demo for your environment, not a sales pitch. Bring your messiest ticket type, your trickiest queries, and the tasks that eat hours of IT time. We'll show you how Risotto helps.
See what makes the Iru integration a 10/10 for our clients.