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Let Risotto research, fix, and retire tier 2 tickets. Permanently.
Risotto AI investigates and proposes a solution to every escalated ticket. Agents approve the execution across connected tools and a Runbook is created for similar queries.
Trusted by lean support teams with big hearts (and bigger ticket queues).
Trusted by teams that prioritize faster internal support.
50%
20-60%
3.8s
Risotto does the digging. Your team okays the solution.
Research complex problems across logs and systems.
Save your best agents hours of investigation and analysis. The tier 2 assistant works with minimal setup, even if you haven’t configured any Runbooks.
Risotto proposes actions to resolve the ticket.
Create Runbooks to auto-resolve future queries.
Mine past ticket history for automation opportunities.
Get a tier 2 queue that finally moves.
The same team handles more volume. No burnout, just done-for-you triage and investigation. More tickets are closed with AI-recommended actions.
Risotto enables natural language-based automated workflows that help identify and investigate complex problems, and draw information from tools across your stack.
Your best agents close complex tickets faster because they instantly know where to look and what has already been tried. We give every agent the same starting point.
Risotto flags recurring issues that do not have documentation or a Runbook addressing it. Every escalation becomes an audit of what your KB is missing.
Every suggested action, every agent decision, every modification is logged automatically inside your existing ticketing system.
What it sounds like when building a workflow takes a sentence, not a sprint.
Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.
Mike Smith
IT Operations Manager at Jobber
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Risotto delivers everything an AI help desk should: visibility, easy iteration, and a top-tier end-user experience. The autosolve rate was high right out of the gate, and we only expect that number to keep climbing.
Daniel Furtado
Director of IT Operations and Services
Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval.
Phillip Rickett
Head of IT, Fundrise
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Before Risotto, we were struggling to keep up with the sheer volume of IT requests and our turnaround times were not where we wanted them to be.
Jason Huey
Senior IT Systems Administrator
Read full case study
Your engineering stack stays in place. Risotto connects everything.
Your support data already exists across systems. Risotto connects the dots.
Tech stacks are messy. Risotto ties them together.
Use native integrations across IT, HR, identity, and ticketing, and any tool that exposes an MCP server for everything else.
Plug into your stack on day 1. Start automating by day 2.
Stop context-switching. Start operating everything from within chat.
The full loop from tier 1 to never-happens-again.
Automates 20 to 60% of tier 1 ticket resolution on the channel your employees already use.
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Build logic that mirrors how your team works (approvals, conditions, edge cases) and let Risotto handle repeat tasks.
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Describe workflows in plain English and let Risotto build, connect, test, and publish them.
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Create one system for internal support across IT, HR, Finance, Legal, Sales, and more.
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Everything you wanted to know about the tier 2 assistant before the demo.
Does the AI actually resolve tier 2 tickets or just make suggestions?
Both, with explicit human approval. Risotto produces a recommended resolution plan for every escalated ticket. Your agent can approve and let Risotto execute, edit individual steps, or take over and resolve manually. Nothing runs without sign-off.
How does it know what to suggest?
We draw from multiple sources, including: similar tickets that have been resolved before, your existing knowledge base and documentation, best practices and common issues related to the tools you use, and the full context of the current ticket and what was already tried.
Does it work for tickets that have never been seen before?
Yes, even for genuinely novel tickets, Risotto digs through your tool logs, chat history, and surfaces likely issues and solutions.
Can we control which ticket types it handles?
Yes, you define which categories, priority levels, and ticket types are in scope for AI assistance. Start with the ticket types that cost your team the most time, and expand over time.
What can Risotto take action on?
Risotto works anywhere you have an MCP server, with any tool that has an API, or a native Risotto integration. Today, that includes Okta, Jamf/Iru, Google Workspace, Slack, Jira, Freshservice, Workday, HiBob, and more.
Plus, any system you wire up through MCP. New tools become available without waiting on a Risotto integration roadmap.
What if the suggested action is wrong?
Your agent changes it.
The suggestion is a starting point, not a mandate. Agents can approve the full path, edit individual steps, or ignore the suggestion entirely and resolve the ticket their own way.
What does the agent's interface look like?
The case file, documentation, and suggested resolution are surfaced directly next to the ticket view. The goal is to simplify the workflows your agents already use.
Does this replace our tier 2 agents?
No, and it's not trying to. Tier 2 tickets exist because they require human judgment. We just make sure that judgment is applied to the decision, not wasted on the investigation.
Every policy question is stealing time from the work Finance was hired to do.
Turn Slack requests into action items instead of engineering interruptions.
The biggest deal risk might be an unanswered internal question.
Run a united support system that your employees can depend on.
Build the automations you’ve been planning on for months.
The bottleneck isn't your team. It's the groundwork before they can actually help.
Get support data that your team can talk to.
Book a demo and:
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See what makes the Iru integration a 10/10 for our clients.
