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Zendesk was designed for customer support desks. Not IT desks.
Trusted by modern companies that can’t afford slow internal support.
Used by companies that are raising the bar for internal support.
“We accomplished nearly the same configuration with Risotto in an hour that took us months with the other company.”
“Ease of deployment was huge. We didn’t need a consultant or months of configuration. Risotto just worked. The more we use Risotto, the smarter it gets—that’s what makes it different from every other tool we’ve tried.”
“Automated software access saves us so much time. Within minutes, people get the access they need… no additional overhead needed.”
“Before Risotto, compliance reports could take days. Now I can pull everything needed in seconds.”
Zendesk AI helps agents respond faster. Risotto resolves tickets before an agent is needed.
Risotto was built from the ground up for internal support automation. It sits on top of Zendesk to take over the work Zendesk can’t.
If your IT agents are still fending off questions manually, your support bot isn’t doing the job. Layer Risotto onto Zendesk to ensure all simple, repeatable stuff never hits the ticketing queue.
Give your employees the same incredible support your customers get.
Risotto AI handles the work Zendesk wasn't designed to do.
Risotto AI handles the work Zendesk wasn't designed to do.
What adding Risotto actually does for your team.
Forget the comparison charts for a moment. Here's what changes day-to-day: automation rates jump, employee satisfaction improves, and IT reclaims strategic time.
Automate 20-60% of IT tickets completely.
Risotto resolves password resets, access requests, knowledge questions, and basic troubleshooting without any IT involvement.
AI-native, not bolt-on.
Understands conversational nuance and context and handles natural follow-up questions.
Multi-department support out of the box.
IT, HR, Legal, Finance, any team can use Risotto for structured support without separate systems.
Automated access management.
Access granted is time-based, role-based, and manager-dependent where necessary, with automatic provisioning on approval.
Hear from IT teams using Risotto daily.
Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.
Mike Smith
IT Operations Manager at Jobber
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Risotto became the orchestration layer for Jira Service Management and gave us instant automation with AI.
Tom Grinberg
IT Manager
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The first time I saw Risotto auto-solve issues for us in Slack, I knew it would be a game-changer.
Collin Clifford
Legal & Compliance Manager
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It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
Phillip Rickett
Head of IT, Fundrise
Read full case study
Your support data already exists across systems. Risotto connects the dots.
Don’t rebuild your support processes from scratch. Just connect them.
Plug into your stack on day 1. Start automating by day 2.
Stop context-switching. Start operating everything from within chat.
The security checklist, already checked.
We are backed by -
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Get the full picture before you decide.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How long does implementation take?
Most teams are live within 3-7 days. Setup includes connecting Risotto to Slack and your identity provider, configuring access workflows, and training the AI on your knowledge base.
What about our existing Zendesk workflows?
If you use Zendesk for customer support, nothing changes. If you use it for internal support, Risotto can integrate via bi-directional sync or replace it entirely—your choice.
Does Risotto do ticketing end-to-end?
Risotto can take on ticketing if your requirements are simple! We log every IT query as a ticket, categorize and label it, resolve it if possible or route it to the right person, and follow up until it’s closed.
Do we have to replace Zendesk?
No. Many teams use Zendesk for customer support and Risotto for internal IT support. They serve different purposes. Risotto can also integrate with Zendesk via bi-directional sync if you use it for internal ticketing.
Why is Risotto better for internal support than Zendesk?
Zendesk was built for customer service with different workflows, channels, and pricing. Risotto was purpose-built for internal IT support—better automation, faster setup, lower cost, no customer service feature bloat.
Run a united support system that your employees can depend on.
Get support data that your team can talk to.
Make this the last support tool you ever have to think about.
Jump on a call to understand:
Automate the bulk of internal requests, reduce manual workload, and stop constantly reworking your support stack.
Add Risotto for internal support and see results in days:
See what makes the Iru integration a 10/10 for our clients.