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Zendesk was designed for customer support desks. Not IT desks.
Trusted by modern companies that can’t afford slow internal support.
Used by companies that are raising the bar for internal support.
“We accomplished nearly the same configuration with Risotto in an hour that took us months with the other company.”
“Ease of deployment was huge. We didn’t need a consultant or months of configuration. Risotto just worked. The more we use Risotto, the smarter it gets—that’s what makes it different from every other tool we’ve tried.”
“Automated software access saves us so much time. Within minutes, people get the access they need… no additional overhead needed.”
“Before Risotto, compliance reports could take days. Now I can pull everything needed in seconds.”
Zendesk AI helps agents respond faster. Risotto resolves tickets before an agent is needed.
Risotto was built from the ground up for internal support automation. It sits on top of Zendesk to take over the work Zendesk can’t.
If your IT agents are still fending off questions manually, your support bot isn’t doing the job. Layer Risotto onto Zendesk to ensure all simple, repeatable stuff never hits the ticketing queue.
Give your employees the same incredible support your customers get.
Risotto AI handles the work Zendesk wasn't designed to do.
Risotto AI handles the work Zendesk wasn't designed to do.
What adding Risotto actually does for your team.
Forget the comparison charts for a moment. Here's what changes day-to-day: automation rates jump, employee satisfaction improves, and IT reclaims strategic time.
Automate 20-60% of IT tickets completely.
Risotto resolves password resets, access requests, knowledge questions, and basic troubleshooting without any IT involvement.
AI that was built for internal support
Understands conversational nuance and context and handles natural follow-up questions.
Multi-department support out of the box.
IT, HR, Legal, Finance, any team can use Risotto for structured support without separate systems.
Automated access management.
Access granted is time-based, role-based, and manager-dependent where necessary, with automatic provisioning on approval.
Easy setup
Most teams get up and running with Risotto in a day. No months-long implementation projects, or expensive consultants required.
Hear from IT teams using Risotto daily.
Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.
Mike Smith
IT Operations Manager at Jobber
Read full case study
Risotto became the orchestration layer for Jira Service Management and gave us instant automation with AI.
Tom Grinberg
IT Manager
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The first time I saw Risotto auto-solve issues for us in Slack, I knew it would be a game-changer.
Collin Clifford
Legal & Compliance Manager
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It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
Phillip Rickett
Head of IT, Fundrise
Read full case study
Your support data already exists across systems. Risotto connects the dots.
Don’t rebuild your support processes from scratch. Just connect them.
Plug into your stack on day 1. Start automating by day 2.
The security checklist, already checked.
We are backed by -
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Risotto AI didn’t answer these (but it could have).
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How long does implementation take?
Most teams are live within 3-7 days. Setup includes connecting Risotto to Freshservice, Slack, and your identity provider, configuring access workflows, and training the AI on your knowledge base.
What happens to our existing Freshservice tickets and workflows?
Nothing changes. Risotto creates new tickets in Freshservice for every conversation and syncs all interactions. Your existing workflows, SLAs, and processes continue working normally.
Does Risotto do ticketing end-to-end?
Yes, Risotto logs every IT query as a ticket, categorizes and labels it, resolves it if possible or routes it to the right person, and follows up until it’s closed.
Do we have to replace Freshservice?
No. Risotto integrates with Freshservice via bi-directional sync. You keep using Freshservice exactly as you do today. Risotto just adds an AI automation layer on top.But if your ticketing needs are simple, Risotto can handle all of it.
What if I have Freshservice and a third-party AI assistant already?
Risotto isn’t an AI assistant add-on OR a Freshservice replacement. It’s an autonomous AI agent that plugs into your Freshservice and independently solves and closes tier 1 tickets.Our customers see a 50% boost in IT automation, on average, after getting Risotto. You don’t have to rip out an established system like Freshservice. You can avoid paying for AI add-ons that need IT to step in all the time.
Run a united support system that your employees can depend on.
Get support data that your team can talk to.
Stop paying enterprise prices for assisted resolution.
Jump on a call to understand:
See a working demo for your environment, not a sales pitch. Bring your messiest ticket type, your trickiest queries, and the tasks that eat hours of IT time. We'll show you how Risotto helps.
See what makes the Iru integration a 10/10 for our clients.