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Jira AI bots deflect to articles. Risotto actually does the work for you.
Quoting Confluence isn't automation. Risotto provisions access, resets credentials, and handles multi-step requests in Slack….all on its own.
Trusted by modern companies that can’t afford slow internal support.
Here’s why growing companies choose Risotto.
"We've completely replaced JIRA Assist with Risotto. It was a seamless transition. We started seeing automation rates jump from 3-5% to over 20%, which is huge."
"Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI… We always wanted to require a reason for application access, but it was really difficult to integrate that into JSM. Risotto adds that functionality to JSM and so much more."
"Getting Risotto integrated with Jira, Slack, and Okta was so seamless and fast… Risotto is one of the easiest tools I've implemented. We were up and running in less than a week and already seeing our first autosolves."
AI support tools are common. End-to-end resolution is not.
Jira Assist routes tickets. Rovo matches keywords and finds documented information. Risotto understands and solves 20-60% of all your tickets. Even the edge-cases.
If your end state is still a human resolving the ticket, nothing really changed. Layer Risotto onto Jira and start eliminating tickets, not just organizing them.
Get AI automation that ensures tier 1 runs itself.
Nothing breaks, nothing gets replaced.
Risotto AI is your best employee every month of the year.
Nothing breaks, nothing gets replaced.
Risotto AI is your best employee every month of the year.
Trusted by IT teams who need results, not promises.
What adding Risotto actually does for your team.
Forget the comparison charts for a moment. Here's what changes day-to-day: automation rates jump, employee satisfaction improves, and IT reclaims strategic time.
Automate 20-60% of IT tickets completely.
Risotto resolves password resets, access requests, knowledge questions, and basic troubleshooting without any IT involvement.
AI-native, not bolt-on.
Understands conversational nuance and context and handles natural follow-up questions.
Multi-department support out of the box.
IT, HR, Legal, Finance, any team can use Risotto for structured support without separate systems.
Automated access management.
Access granted is time-based, role-based, and manager-dependent, where necessary, with automatic provisioning on approval.
Hear from IT teams using Risotto daily.
Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.
Mike Smith
IT Operations Manager at Jobber
Read full case study
Risotto became the orchestration layer for Jira Service Management and gave us instant automation with AI.
Tom Grinberg
IT Manager
Read full case study
The first time I saw Risotto auto-solve issues for us in Slack, I knew it would be a game-changer.
Collin Clifford
Legal & Compliance Manager
Read full case study
It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
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Phillip Rickett
Head of IT, Fundrise
Read full case study
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The security checklist, already checked.
We are backed by -
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Don’t want to deal with the hassle of onboarding a new tool?
Most teams get up and running with Risotto in a day. No months-long implementation projects or expensive consultants required.
Assessment of your current Jira Assist setup and guided onboarding with former IT practitioners
Mapping of existing workflows to Risotto
Integration setup for Jira Service Management and other key tools
Knowledge base migration assistance
Parallel running during transition
Ongoing optimization support
What IT teams ask before switching to Risotto.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How long does implementation take?
Most teams are live within 3-7 days. Setup includes connecting Risotto to Jira, Slack, and your identity provider, configuring access workflows, and training the AI on your knowledge base.
What happens to our existing Jira tickets and workflows?
Nothing changes. Risotto creates new tickets in Jira for every conversation and syncs all interactions. Your existing workflows, SLAs, and processes continue working normally.
Does Risotto do ticketing end-to-end?
Risotto can take on ticketing if your requirements are simple! We log every IT query as a ticket, categorize and label it, resolve it if possible or route it to the right person, and follow up until it’s closed.
Do we have to replace Jira Service Management?
No. Risotto integrates with JSM via bi-directional sync. You keep using Jira exactly as you do today. Risotto just adds an AI automation layer on top.But if your ticketing needs are simple, Risotto can handle all of it.
What if I have Jira Service Management and a third-party AI assistant already?
Risotto isn’t an AI assistant add-on OR a Jira replacement. It’s an autonomous AI agent that plugs into your Jira and independently solves and closes tier 1 tickets.
Our customers see a 50% boost in IT automation, on average, after getting Risotto. You don’t have to rip out an established system like Jira. You can avoid paying for AI add-ons that need IT to step in all the time.
Stop deflecting tickets. Start resolving them.
See a working demo for your environment, not a sales pitch. Bring your messiest ticket type, your trickiest queries, and the tasks that eat hours of IT time. We'll show you how Risotto helps.
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See what makes the Iru integration a 10/10 for our clients.
