Risotto handles repeat questions instantly, drawing answers from and directing queries to your knowledge base.
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An employee help desk that keeps HR available 24x7.
An IT support agent who’s always ready to help.
The AI agent that your whole company will thank you for.
Support employees better with instant solutions, keep private conversations private, and track problem trends to improve your company's culture.
Get an AI IT agent that autosolves issues, not just deflects them. Risotto offers true conversational multi-step troubleshooting combined with actions & capeabilities to automate your most common support workflows.
Automate repeat tickets with an AI help desk. Give every employee the support experience they deserve, whether they’re pinging legal, finance, engineering, or sales ops.
Get your free demo
Trusted by teams who put people first
AI Help Desk
Give every employee instant answers (and set them up for success)!
Never answer the same question twice. Risotto learns from your knowledge base, Confluence docs, public Slack threads, and more, all while tackling requests 24x7.
Augment ITSM tools like Jira, Freshservice, and Zendesk through a seamless two-way sync while also extending easy ticketing to any department who needs it.
Get an AI help desk that uses plain language, deciphers screenshots, and handles multi-step troubleshooting, 24x7.
Risotto syncs with ticketing tools like Jira, Freshservice, and more to track, update, and manage tickets. Or if you prefer, you can use Risotto completely for end-to-end ticketing.
Built-in Support
Risotto lives where you already work.
Risotto plugs into your comms channels, Slack, Teams, email, etc., so that your employees get support where the conversations happen.
Risotto integrates directly with Slack ticketing, Teams, email, and more. So IT support exists in the tools your employees already use.
It has an intuitive interface that can instantly understand and analyze screenshots and images as well as conversations.
Provide support where employees are comfortable asking for it. Risotto integrates directly with your corporate chat channels such as Slack, Teams, email, and more.
Customize the look and feel of your AI agent to showcase your brand and culture
Cross-Department Help Desk
Instant routing to the right person in the right department.
Risotto loops in the right person, armed with context. It learns from solved threads so the next answer comes even faster.
Get a unified help desk that supports IT, HR, Finance, and more.
Automatically and securely route all tickets to the right team and person based on conversational context.
One help desk for IT, Legal, Finance, Security, and more. One help desk for the entire organization.
Automatically route tickets to the right team and person based on context.
Customizable RBAC controls to ensure each team gets the visibility they need and no more
IAM Automation
Risotto handles access with minimal interruptions to your day.
Risotto automates access management with expiry dates, approval chains, and role-based rules. All within your comms stack. All tracked. All secure.
Streamline role-based access, time-based controls, and self-service requests through identity automations and customizable approval workflows.
We integrate with providers like Okta and Google Groups to create seamless IAM automations.
Automate role-based access, time-based controls, and self-service requests without ever leaving your corporate chat channels.
Integrate with your IAM tools, maintain audit trails, and keep things secure.
AI Knowledge Management
Turn resolved tickets into knowledge base updates with one emoji.
No more manual knowledge base updates. Every time a request is resolved, add it to your documentation with one emoji. Risotto also keeps departmental knowledge separated. The next time someone asks, it’ll share the right information with the right employee.
Build and update your knowledge base on command by turning resolved tickets into support articles.
Why re-invent the wheel? Bring in knowledge from official 3rd party sources like Apple Documentation, Chrome Documentation, etc to help solve the knowledge gap problem.
AI shows which KB articles are underperforming and offers improvements.
Automatically log answers as knowledge base articles with a simple ✍️ prompt. No dusty docs, no stale info.
Answer a question once. Automate it next time. Risotto learns from your responses, your knowledge base, and Confluence docs to improve every day.
Proof that every department loves us.
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Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.
Charles Verrey
IT Manager at Retool
Read full case study
The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.
Peter Hadjisavas
Head of IT, Hazel Health
Read full case study
It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
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Phillip Rickett
Head of IT, Fundrise
Read full case study
Risotto now automatically resolves or handles initial triage for 56% of our support tickets.
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Vergil Smith
IT Manager at Vidyard
Read full case study
Purpose-built for internal support, beyond just IT.
General support tools weren’t made for your team. Risotto is
Most help desk tools were designed for just IT.
Risotto was built for internal support across multiple departments: Legal, Finance, Ops, Engineering, Security, and more.
One platform. All your departments.
No extra tools or surprise licenses.
Start with Ops or Legal, add Finance or Security next. Same platform, same cost.
AI that does more than talk.
Most bots stop at sending replies. Risotto goes further.
It resets passwords. Grants and revokes access. Files and updates tickets. Writes support articles.
It gets work done.
The support tools you have. The AI they wish they had.
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A little support goes a long way. No matter what department.
Have queries? Grab an FAQ.
Does Risotto work for non-IT teams?
Absolutely.
Most support tools were built for IT first—Risotto wasn’t.
From day one, it’s designed to handle everyday requests for Legal, Finance, Ops, Security, and more. Same automation, same fast answers—just tailored to how each department works.
We already use email or Slack channels for requests. Why add Risotto?
Shared channels and inboxes just collect requests—they don’t solve them.
Risotto turns every “Hey, can you help with this?” into an instant answer, an automated approval, or a clean ticket—without your team chasing down context or juggling tabs.
How does Risotto work for any department?
Risotto doesn’t rely on rigid rules or canned templates. It plugs into your real knowledge, whether that’s Confluence, Notion, Google Drive, or all three, and uses AI to find the right answers across sources.
It learns from every resolved question, so it gets smarter for legal docs, policy approvals, finance questions, and anything else you throw at it.
What if a question is too complicated for automation?
Risotto knows when to escalate.
If it can’t solve something on its own, it loops in the right person—Legal, Finance, whoever—with full context and history. Nothing falls through the cracks, and your people stay focused on what matters.
Will this mess with our current knowledge base or systems?
No.
Risotto plugs right into what you already have. It pulls answers from your existing docs, and keeps your knowledge base fresh without you lifting a finger.
How much time can our teams actually save?
Companies using Risotto typically reclaim 30–50% of the time they spend answering repeat internal questions.
That’s hours back every day—time your teams can spend on strategy, not ticket triage.
How long does it take to set up?
Less than a day.
Connect your comms tool (Slack, Teams, etc.), link your IdP and knowledge bases, and Risotto’s ready to handle requests where your teams already talk.
One AI help desk for every team, every question, every answer.
Put repeat support on autopilot. Answers come fast. Approvals run smoothly. Everyone gets help, no matter who’s asking or where they ask.
Get your free demo
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