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See up to 60 percent of your tier 1 queue auto-resolved before lunch.
Risotto analyzes every incoming ticket, resolves the routine, and routes the complex. Your employees get help faster and your queue gets shorter every day.
Trusted by modern companies that can’t afford slow internal support.
Here’s how Risotto resolves most of your tier 1 before IT gets to it.
Risotto reads every incoming request and decides what happens next, instantly. Your queue is always organized and manageable.
Risotto can resolve multi-step queries and ask questions for more context to come up with the best solution. No human in the loop, no delay.
Risotto gets its answers from everywhere your knowledge actually lives and continuously updates itself.
Employees interact with Risotto within the tools they already love, using natural language. Skip the learning curve for new tools entirely.
Risotto reads every incoming request and decides what happens next, instantly. Your queue is always organized and manageable.
Risotto can resolve multi-step queries and ask questions for more context to come up with the best solution. No human in the loop, no delay.
Risotto gets its answers from everywhere your knowledge actually lives and continuously updates itself.
Employees interact with Risotto within the tools they already love, using natural language. Skip the learning curve for new tools entirely.
Fewer tickets for your IT team. Faster answers for your employees.
Routine tickets are closed within minutes instead of hours. Employees get answers instantly.
The same team handles more volume. No burnout, just done-for-you triage and investigation. More tickets are closed with AI-recommended actions.
Risotto applies the same process to every ticket: same triage logic, same resolution quality, same escalation standards, whether it's Monday morning or Friday afternoon.
If we can't find relevant documentation for a ticket, we flag it. Every escalation becomes an audit of what your KB is missing.
Every suggested action, every line of reasoning, every instance of agent involvement is automatically logged in your existing ticketing system.
Here’s what it sounds like when support teams finally breathe again.
Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.
Mike Smith
IT Operations Manager at Jobber
Read full case study
Since onboarding Risotto, we stay focused on our internal projects.
Kevin Vye
Senior Director of Information Security and Technology
Read full case study
We accomplished nearly the same configuration with Risotto in an hour that took us months with another company.
Phillip Rickett
Head of IT, Fundrise
Read full case study
Risotto is so smart and convenient that it became our new support system almost immediately. I'd bring them to every company where I run support operations.
Victoria DiRugeris
IT Operations Manager at Hazel Health
Read full case study
Tier 1 is where it starts. The rest of your support operation is next.
Analyze complex tickets and give agents a ready-to-execute plan of action that they can run or modify with a few clicks.
Build logic that mirrors how your team works (approvals, conditions, edge cases) and let Risotto handle repeat tasks.
Automate ticket creation, tagging, routing, and updates, without agents lifting a finger.
Create one system for internal support across IT, HR, Finance, Legal, Sales, and more.
Honest answers minus the marketing speak.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
What can Risotto take action on?
Anything your connected tools facilitate: password resets, access provisioning, software requests, device commands, and more. Risotto can automate dozens of repetitive actions and workflows.
Does it work for tickets that have never been seen before?
Yes, Risotto surfaces the closest matching documentation and past resolutions, and presents its best path forward.
Can we control which ticket types it handles?
Yes, you define which categories, priority levels, and ticket types are in scope for AI assistance. Start with the ticket types that cost your team the most time, and expand over time.
How does it know what to suggest?
Risotto draws from your knowledge base, past resolved tickets, and Slack conversation history. It also reasons through anything it can't find directly. The more tickets run through it, the sharper its answers get.
What does the agent's interface look like?
Exactly what they're already using. Risotto manages triage, adds context, and resolves tier 1 tickets inside Slack, Teams, or your existing ticketing platform. No new interface, no retraining, no separate tab to manage.
Your tier 1 queue won’t shrink on its own but Risotto can do it for you.
See what makes the Iru integration a 10/10 for our clients.
