AI ITSM for Finance Department

Let Risotto handle every "what's our reimbursement policy?" thrown your way.

Give your finance team an internal support layer that handles policy questions, routes expense requests, and provisions system access automatically, all in chat.

Every routine question your team fields, resolved before it reaches them.

T&E and expense policy

Reimbursement and expense report status

Financial system access

Budget and spend approval questions

Vendor and procurement queries

Audit and compliance documentation

Cross-department finance questions

The support infrastructure Finance needs, without th

Tier 1 AI Resolution

Let Risotto answer those Finance questions before they hit your inbox.

Resolve routine finance questions automatically using your policies, documentation, and past resolutions.

Risotto learns from every escalation so it’s ready the next time the same question is asked.

Tier 2 Assistant

Get a head start on all tier 2 requests.

Risotto investigates tier 2 requests, collects context and troubleshoots before handing them to your finance team.

Get a proposed remediation plan and execute it with one click.

Runbooks

Build finance workflows in plain English. Let Risotto run them automatically.

Automate approvals, vendor requests, access changes, and recurring finance workflows.

Build workflows for complex issues without code, just using simple English and If-then instructions.

Comms-native

Finance requests start in chat, stay in chat, and end in chat.

Let employees ask questions in Slack, MS teams or email, without switching to a support portal for help.

Ask in natural language. Risotto understands context and engages in back and forth conversation to get to the root of the issue.

IAM Automation

Access that gets there before the work stalls.

Automate access requests with approvals,
role-based controls, and time-limited permissions.

Log every approval, access change, and expiration automatically.

Cross-department Routing

One support funnel for Finance, IT, HR, Legal, and every department in between.

Route every request to the right team using 
conversational context.

Keep cross-functional work moving without manual triage or handoffs.

What teams say once support stops being a time-sink for engineering.

Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.

Mike Smith

IT Operations Manager at Jobber

Read full case study

Since onboarding Risotto, we stay focused on our internal projects.

Kevin Vye

Senior Director of Information Security and Technology

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We accomplished nearly the same configuration with Risotto in an hour that took us months with another company.

Phillip Rickett

Head of IT, Fundrise

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Risotto is so smart and convenient that it became our new support system almost immediately. I'd bring them to every company where I run support operations.

Victoria DiRugeris

IT Operations Manager at Hazel Health

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Your engineering stack stays in place. Risotto connects everything.

Your support data already exists 
across systems. Risotto connects the dots.

Tech stacks are messy. Risotto ties them together.

Use native integrations across IT, HR, identity, and ticketing, and any tool that exposes an MCP server for everything else.

Plug into your stack on day 1. Start automating by day 2.

Stop context-switching. Start operating everything from within chat.

Built for Finance, not just support.

Generic AI bots are great at IT support.

But they struggle to help when questions aren’t straightforward, involve multiple departments, or need some digging in.

Risotto is built to handle all that, so your finance team can stop fielding questions and get back to real work.

One platform. Every department.

Finance doesn't work in isolation.

Start with Finance, then extend the same support experience to IT, HR, Legal, Procurement, and every other internal team.

One platform. One license. One place employees go for help.

Questions?
Maybe these answers will help.

Still have questions? These might help.

From custom workflows to advanced access policies, our support team helps you get the most out of every integration.

How does Risotto handle sensitive financial information?

Risotto respects your existing document permissions and access controls. It only surfaces information from sources an employee already has access to. Financial data stays restricted exactly as it is today.

What happens when a question genuinely needs a finance team member?

Risotto escalates with full context: the original question, relevant policy, and a proposed answer for finance to review. Your team receives a structured brief, not a blank request to handle from scratch.

How does system access work for financial tools?

Risotto integrates with Okta and Google Groups to manage access to financial systems through role-based and time-limited controls. Every access event is logged with the requester, system, duration, and outcome.

Does Risotto create an audit trail for finance interactions?

Yes. Every request, response, escalation, and resolution is logged with full context including requester, timestamp, and outcome, visible in Risotto for compliance reporting and audit prep.

How quickly can finance teams get Risotto running?

Most teams are live within a day. Connect your tools, point Risotto at your existing documentation and past resolutions, and it starts answering from day one. White-glove support is included in the free 30-day pilot.