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Give Zendesk the internal support automation it's missing.
Resolve 40% internal tickets automatically within your chat tool and sync everything to Zendesk. Risotto handles employee support while Zendesk stays your ticketing backbone.
Trusted by modern companies that can’t afford slow internal support.
Hear from IT teams that no longer wake up to a flood of tier 1 tickets on Monday.
38% IT tickets auto-resolved
See how Jobber did it
“Risotto’s AI-powered support is fully embedded in the way we operate, from day-one employee onboarding to providing technical support for seasoned team members.”
“Risotto is one of the easiest tools I’ve implemented. We were up and running in less than a week and already seeing our first autosolves.”
114,000 Hours of support wait time saved
See how ThoughtSpot did it
91% Autosolve Rate
See how Ironclad did it
“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.
"The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”
“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”
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Keep Zendesk for ticketing. Add Risotto for internal automation.
Auto-solve internal tickets in chat, while syncing everything to Zendesk.
Resolve routine requests like:
Risotto learns from:
Escalate every ticket based on:
Automate access and approvals by:
Resolve routine requests like:
Risotto learns from:
Escalate every ticket based on:
Automate access and approvals by:
Automate all the usual employee requests, without the usual effort.
Automate password resets, certificate renewals, and credential updates.
Verify credentials and auto-approve role-based and time-bound access requests.
Diagnose and troubleshoot a variety of issues like malfunctioning cameras, connectivity problems, and glitchy laptops.
Deal with policy edge cases, unusual hardware errors, and situations involving sensitive data by auto-routing them to the right person.
Run onboarding based on pre-configured software, system, device, and access requirements.
Meet employees where they work, not in portals.
Don’t subject your employees to onboarding, learning curves, or workflow upheavals.
Give them support right where they work, in Slack, Teams, or emails, instead of Zendesk portals.
Four reasons Risotto feels different from other "AI support bots."
Turn any Slack resolution into a KB article instantly. Risotto learns from how your team actually solves problems.
Everything syncs to Zendesk, so you never have to chase context across tools. Maintain full ticket history automatically.
Handle 3x the requests without hiring more IT staff. Get automation that grows with your company.
See every action, with details such as requester, approver, timestamps, and results. Be audit-ready with logs in both Risotto and Zendesk.
Questions we answer during demos.
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How long does setup take?
Most teams connect Zendesk to Risotto in under an hour. Your existing Zendesk workflows continue working unchanged. Risotto adds the automation layer on top.
What happens to our Zendesk workflows and automations?
Nothing changes. Your existing macros, triggers, and workflows continue working. Risotto adds a new channel for employee support while maintaining all Zendesk functionality.
Does this replace Zendesk?
Risotto CAN replace Zendesk, as it comes with it’s own ITSM. However many customers choose to start with augmentation.
How does bi-directional sync work?
Every Risotto conversation creates a Zendesk ticket automatically. Updates in either system sync in real-time. Agents can respond from Slack or Zendesk. Full context preserved everywhere.
Zendesk, but with 20-60% fewer internal tickets hitting your queue.
Watch employee tickets resolve automatically from day 1. Keep Zendesk for what it does best while Risotto handles what it wasn't built for.
See what makes the Iru integration a 10/10 for our clients.
