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Freshservice is the system. Risotto is what makes it move.
Risotto AI turns your Freshservice queue from a to-do list to a record of things already done: ticket triage, tier 1 resolution, workflow automation, and more.
Trusted by modern companies that can’t afford slow internal support.
Trusted by IT teams ready to delegate their tier 1 requests.
“We started seeing deflection rates jump from 3-5% to over 20%, which is huge.”
“Risotto is one of the easiest tools I’ve implemented. We were up and running in less than a week and already seeing our first auto-solves.”
“Our target SLA was 2 days and we’re now beating that, averaging only 1 day to ticket close using Risotto.”
Freshservice gives your team visibility. Risotto gives them their workdays back.
Triage, resolve, and escalate within Freshservice. Automatically.
Resolve routine requests like:
Get an AI agent that learns from:
Escalate every ticket based on:
Automate access and approvals by:
Resolve routine requests like:
Risotto learns from:
Escalate every ticket based on:
Automate access and approvals by:
Auto-resolve your most common ticket types with Risotto.
Automate password resets, certificate renewals, and credential updates.
Verify credentials and auto-approve role-based and time-bound access requests.
Diagnose and troubleshoot a variety of issues like malfunctioning cameras, connectivity problems, and glitchy laptops.
Deal with policy edge cases, unusual hardware errors, and situations involving sensitive data by auto-routing them to the right person.
Run onboarding based on pre-configured software, system, device, and access requirements.
Meet employees where they already are.
Your employees submit tickets and get help wherever they already work: Freshservice, Slack, Teams, or email.
No learning curve, no new tools, no tab switching.
Get the easiest IT automation AI in the business.
No parallel platform, no tab switching every few minutes. Log everything in the Freshservice portal in the background.
Turn any response into a KB article with a few clicks. Enhance Risotto’s understanding with every resolved query.
Handle 3x the ticket volume without overloading your systems and existing team. As the company grows, ensure your IT capacity grows with it.
Control who can view and answer requests. Log every action Risotto takes. Keep audit trails clean, secure, and compliant.
We’ll get to these questions
From custom workflows to advanced access policies, our support team helps you get the most out of every integration.
How long does setup take?
Most teams connect Freshservice to Risotto in under 30 minutes. Workflows you've already built in Frehservice are immediately available for conversational execution.
Does this work with our existing Freshservice setup?
Risotto integrates with your Freshservice portal without requiring changes to workflows or permissions.
Does Risotto have its own ticketing?
Yes! Risotto can work for end-to-end ticketing as well. If you’re looking for an intuitive modern ITSM, Risotto can work all by itself.
What happens if a query is misdirected?
Risotto takes access control seriously, and that includes monitoring who can see and respond to queries. In the unlikely event a query goes to a person who cannot resolve it, they can redirect Risotto and our AI will learn from the interaction.
What about compliance and audit requirements?
Every workflow execution is logged with full context, including the requester, the actions taken, the results, and timestamps. Logs are available in both Risotto and Freshservice for compliance reporting.
Still have questions?
Contact us
Freshservice is already doing its job. Let Risotto do the one it can't.
Freshservice is great at ticketing, but it can’t control your ticket volume or lighten IT’s load. Risotto can. Let us automate tier 1 resolution, routine workflows, KB updating, and more.
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