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AI support. Built by IT, loved by employees.
Automate up to 40% of internal tickets with an AI agent that understands context, not just keywords. Smart routing, instant answers, and help that actually helps.
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Trusted by teams who put people first
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Make ‘Ask IT’ the fastest part of someone’s day.
Risotto’s AI doesn’t stop at FAQs. It captures context, resolves issues end-to-end, and only escalates requests that absolutely need IT intervention.
Risotto started answering complex product questions even I didn’t know off the top of my head.
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Risotto turns Slack, email, and Google Workspace into your help desk, so employees don’t need to switch to another portal.
We want AI to seamlessly fit into our team’s daily operations. Risotto’s minimal operational overhead and integration into Slack have enabled us to achieve exactly that.
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Minimize change management. Get two-way syncs with existing ticketing tools like Jira, Fresh Service, and Zendesk.
Ease of deployment was huge. We didn’t need a consultant or months of configuration. Risotto just worked.
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Request, approve, and provision access from your comms tools using workflows.
Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval.
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Legacy ITSMs were built for tickets. Risotto is built for outcomes.
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Automate tier 1 support with Risotto.
Let Risotto handle triage and intake.
Never answer the same question twice. Risotto learns from your responses and improves continuously.
Risotto understands context across messages and handles multi-step troubleshooting.
Our AI agent is available 24/7 and answers in plain language. No confusing bot speak.
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Approve and provision access in minutes, not days.
Request access by simply messaging on your comms platforms.
Approve access with time limits, workflows, and dynamic rules that keep things secure.
Provision users through your IAM/IGA tools and maintain a full audit trail.
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Support that works where your team works.
Submit, approve, and resolve requests without leaving Slack, email, or GSuite.
No employee training required. If your team can send a message, they can use Risotto.
Handle access, help, and handoffs, all in the tools your team already uses.
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Replace search with service.
Risotto answers common questions instantly by pulling accurate info from Notion, Confluence, Drive, and Slack.
Turn threads and support replies into knowledge articles automatically.
Keep your internal knowledge updated without writing from scratch.
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One helpdesk for every department.
Route questions to the right team automatically, without tagging or guessing games.
Automatically triage by intent, not just keywords, so nothing slips through the cracks.
Handle privacy-sensitive requests with built-in logic that respects visibility rules.
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Don’t take our word for it.
Hear how teams like yours are transforming their IT support.
Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.
Charles Verrey
IT Manager at Retool
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The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.
Peter Hadjisavas
Head of IT, Hazel Health
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It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.
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Phillip Rickett
Head of IT, Fundrise
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Risotto now automatically resolves or handles initial triage for 56% of our support tickets.
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Vergil Smith
IT Manager at Vidyard
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"We include Risotto in all our onboarding material now, and once people see how useful it is they keep coming back to use it more which is a really good sign."
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Toby Stewart
Manager of IT Engineering, Ironclad
The support tools you have. The AI they wish they had.
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Auditor-friendly. IT-approved.
Risotto keeps your operations secure, your logs clean, and your team audit-ready at all times.
Empower your company to self-service their own solutions
Risotto handles requests and questions like a seasoned tier 1 agent. With receipts.
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Support for teams that want a better way to help employees.
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You’re most likely to benefit from Risotto if:
Your organization is a mid to large size firm
You currently use a ticketing system like Jira, Freshservice, ServiceNow, or others
Your IT team is looking for a smarter and better way to handle internal support requests
Your HR, Legal, and Finance teams could benefit from internal support workflows but don’t know where to start
Your knowledge base has gaps and you’re looking for ways to improve on them automatically
Risotto starts as a helper. Ends up as the hero.
How it usually goes for our clients:
How it works
STAGE 1
"Let’s just connect it to Slack/Email and see what it does."
STAGE 2
"It actually solved most of the requests, faster than we could?"
STAGE 3
"Why are we still using Freshservice for this?"
What are your support teams working on today?
If the answer is password resets, tool access, or “check the documentation,” it’s time to get Risotto. Automate the noise and let your team work on things that actually move the needle.
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