Automated user provisioning software streamlines how organizations add, update, and deprovision user access — reducing manual errors, cutting administrative time, and strengthening security.

Questions you should ask yourself when choosing an automated user provisioning software include:

• Does it integrate with your existing tools and workflows? For example, can it integrate with ITSM providers like Jira, IGA tools like Okta, or communication channels like Slack and MS Teams? The ideal automated user provisioning software will integrate with whichever tools are in your current tech stack.
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• Does it offer sophisticated IGA capabilities? Can the software automate provisioning and deprovisioning for JIT (just-in-time) access requests, set up sophisticated RBAC rules, and handle advanced approval workflows (e.g., sequential and broadcast approvals)?
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• Is it easy to deploy and quick to provide value? Can the tool be set up in a matter of hours, rather than weeks or months? Is onboarding guided by IT practitioners who have firsthand experience with the problems you’re facing? 
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• Does it offer self-service capabilities? Can you add new applications and configure rules independently via a self-service dashboard? Or do you have to contact vendor support to make basic changes? 

In this post, we’ll discuss how our automated user provisioning tool, Risotto, excels at these areas. We’ll also review other software options so you can make an informed decision.

1. Risotto

Risotto is an automated user provisioning software that works entirely within your existing workflows. It integrates seamlessly with Slack and MS Teams and adds a powerful AI ticket automation layer on top of existing ticketing systems like Jira, Freshservice, or Zendesk. 

As Toby Stewart, IT Engineering Manager at Ironclad, shared in our case study on how they achieved a 90% automation rate across access-related IT requests:   

Risotto can automatically provision time-based access, approval-based access, and instant self-service access for low-risk applications.

‍Below is an example of an employee requesting temporary access to Microsoft Office in Slack (where they’re already accustomed to asking questions), and how Risotto handles everything from provisioning to deprovisioning: 

As you can see in this example: 

• Risotto offers bidirectional sync with your existing ticketing system through every step: Every action taken in Slack automatically syncs to your ticketing system — whether it's Jira, Freshservice, Zendesk, or others — minimizing change management. Risotto manages the complete ticket lifecycle, including ticket creation, titling, tagging, categorizing, routing, initial triage, and more.
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• Risotto maintains a comprehensive audit trail: Risotto tracks every action from initial access request through provisioning, modifications, renewals, and deprovisioning, creating a detailed audit trail for compliance and security. 
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• Risotto routes approval to the relevant manager(s) via a seamless Slack workflow: When manager approval is necessary, Risotto automatically identifies the right approver and sends them a Slack message with all request details (e.g., reasoning, duration, access level, etc.), enabling one-click approval without leaving Slack. 

Risotto is easy to use and set up, working out of the box in only hours, not weeks or months:

• You can seamlessly import applications and rules in minutes via our integrations with Okta groups, Google Groups, and other IDPs.
• Our intuitive self-serve dashboard allows your team to configure changes without having to contact vendor support.
• You can easily configure RBAC rules using intuitive Boolean logic, set up sophisticated approval workflows (e.g., sequential approvals, broadcast approvals), and other custom security policies.

Whatever you need to do, Risotto makes it user-friendly and intuitive. 

Phillip Rickett, Head of IT at Fundrise, shared:

Beyond IGA capabilities, Risotto auto-solves other types of tier 1 tickets, including knowledge-based questions, password resets, and more. Most teams achieve 20-60% tier-1 ticket automation rates:

• Fundrise: Automated nearly 60% of IT support tickets
• Superhuman: Automated nearly 20% of IT support tickets
• Ironclad: Automated nearly 90% of access-related IT requests
• ThoughtSpot: Automated nearly 48% of IT support tickets
• Trust & Will: Automated nearly 35% of IT support tickets
• Hazel Health: Improved deflection rates from 3-5% to over 20%
• Shakepay: Automated nearly 40% of IT support tickets
• Retool: Reduced SLA resolution time from an average of 2 days to under 1 day
• Vidyard: Automated nearly 56% of IT support tickets

Up next, we’ll share:

• Customer reviews highlighting Risotto’s automated user provisioning capabilities
• 3 examples of how Risotto automates time-based, approval-based, and self-service access
• Additional key benefits of Risotto, backed by customer quotes

Customer Reviews Highlighting Risotto’s Automated User Provisioning Capabilities

While Risotto offers many capabilities, including auto-solving knowledge base requests and password reset tickets, the customer quotes below highlight our automated user provisioning capabilities specifically.

“When a team member asks, ‘How do I get access to Hightouch?’ they’re not looking for a link or a document; they need immediate, actionable assistance… Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval. This automation significantly speeds up provisioning and improves user satisfaction.”

– Phillip Rickett, VP of IT at Fundrise

"Automated software access saves us so much time. Within minutes people get the access they need with everything tracked, approved, and no additional overhead needed… For sensitive tools and resources Risotto's automated time-based access has been a game-changer."

– Collin Clifford, Legal & Compliance Manager at Superhuman 

“The software access automations were a huge win for us. They were super easy to set up and we now have more than 30 applications with automated provisioning running 24/7.”

– Tom Grinberg, IT Manager at Trust & Will 

"The problem we faced is other AI support bots were not confident in themselves. If you asked, 'Can I have access to Salesforce?' it would respond, 'Do you want access to Salesforce?' Or worse, it wouldn't find the app at all."

‍– Toby Stewart, IT Engineering at Ironclad

"Other IGA solutions felt clunky to set up and maintain. There was a lot of overhead to maintain them and they weren't embedded in the help desk, so you're solving one problem but creating another… we include Risotto in all our onboarding material now, and once people see how useful it is they keep coming back to use it more which is a really good sign.”

– Toby Stewart, IT Engineering at Ironclad

3 Examples of How Risotto Automates Time-Based, Approval-Based, And Self-Service Access

With Risotto, employees can request software access directly in Slack in natural language. Risotto takes care of the entire process (including provisioning and deprovisioning) and maintains a detailed audit trail. 

Example #1: Time-Based Access 

Here’s a breakdown of the above example: 

• 🧑‍💼 An employee requests access for a new team member: “Can you give @Michael Baker access to Stripe?”
• 🤖 Risotto automatically opens a Stripe access request ticket and asks what level of access is needed.
• 🧑‍💼 The employee responds, “View only.”
• 🤖 Risotto follows up to confirm the access duration (1 hour to 90 days).
• 🧑‍💼 The employee replies, “90 days.”
• 🤖 Risotto completes the request, granting the employee ‘View only’ access to Stripe for 90 days, and sends a confirmation message in Slack.

Risotto always asks for justification for approval and maintains a detailed audit trail. 

Risotto can also optionally send proactive Slack reminders to employees before their access expires, asking if they'd like to request an extension.

In this example:

• 🤖 Risotto proactively notifies an employee that their Asana access will expire in 7 days and asks if they’d like to extend it by another 30 days.
• 🧑‍💼 The employee replies, “Yes, extend access, I’m still working on the design project.”
• 🤖 Risotto automatically processes the extension, updates the access for 30 more days, and confirms completion all within Slack.

Example #2: Approval-Based Access 

Here’s a breakdown of the above example: 

• 🧑‍💼 An employee requests access to Appetize: “Hey! Can I get access to Appetize?”
• 🤖 Risotto asks for the required access level (Admin, Developer, or User) and purpose.
• 🧑‍💼 The employee replies, “Developer access, please… to test and post iOS builds.”
• 🤖 Risotto routes the approval request to the correct manager, Malik. Once approved, it triggers account setup and confirms completion in Slack: “You’re in! Developer access granted.”

Example #3: Instant Self-Service Access 

Here’s a breakdown of the above example:

• 🧑‍💼 Two employees request Figma access: “Kai Turner and I need Figma access.”
• 🤖 Risotto asks for the reason for access.
• 🧑‍💼 The employees reply, “We need to view the roadmap.”
• 🤖 Risotto processes the request, secures approval, and grants both users access to Figma. It confirms completion in Slack: “Access approved. Roadmap’s all yours. Happy designing!”

Additional Key Benefits Of Risotto Backed By Customer Quotes

In addition to Risotto’s IGA capabilities, we also offer several other key advantages. We’ll cover some of these below, supported by reviews taken from our customer success stories. 

❇️ Easy Setup with Prebuilt Workflows and Seamless Onboarding

Risotto’s Slack-native setup and preconfigured workflows let IT teams go live in just a few hours, not weeks or months. We offer an intuitive self-service dashboard, with onboarding supported by our founding team of former IT professionals. (Read our origin story). 

“With our old chatbot, every new application required a cumbersome onboarding process through the vendor. Now, adding an application to Risotto takes just a few minutes.”

– Phillip Rickett, VP of IT at Fundrise

“Ease of deployment was huge. We didn’t need a consultant or months of configuration. Risotto just worked.”

– Peter Hadjisavas, Head of IT at Hazel Health

"Risotto had the most thorough onboarding experience I've ever been a part of. Alex was great - he met with us weekly and made it very easy to quickly get up and running."

– Collin Clifford, Legal & Compliance Manager at Superhuman

❇️ Integrates Seamlessly with Slack

With Risotto, employees can request software access and ask questions — and IT agents can approve requests — directly within Slack using natural language. 

Employees don’t have to disrupt their workflow or learn a new tool, helping drive adoption and creating a better user experience. 

"Other IGA solutions felt clunky to set up and maintain. There was a lot of overhead to maintain them and they weren't embedded in the help desk, so you're solving one problem but creating another… we include Risotto in all our onboarding material now, and once people see how useful it is they keep coming back to use it more which is a really good sign.”

– Toby Stewart, IT Engineering at Ironclad

‍“We want AI to seamlessly fit into our team’s daily operations, meeting our users where they already work… Risotto’s minimal operational overhead and integration into Slack has enabled us to achieve exactly that.”

– Phillip Rickett, VP of IT at Fundrise

“We wanted to implement more standardization and automation in our help desk, but there wasn’t an easy way in Slack without clunky custom work. Risotto helped us do that.”

– Vergil Smith, IT Manager at Vidyard 

❇️ Integrates with Ticketing Systems like Jira, Freshservice, and Zendesk via Seamless Bi-Directional Sync

Risotto automatically turns every Slack request into a trackable ticket in your existing system (Jira, Freshservice, Zendesk, etc.) with seamless bi-directional sync. It manages the entire ticket lifecycle without manual intervention, including:

• Ticket creation
• Titling
• Tagging
• Categorizing
• Routing
• Initial triage

“Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI… We always wanted to require a reason for application access, but it was really difficult to integrate that into JSM. Risotto adds that functionality to JSM and so much more.”

– Tom Grinberg, IT Manager at Trust & Will 

❇️ Auto-Solves Knowledge-Based Questions in Slack

In addition to automated user provisioning, our AI agent can also auto-solve knowledge-based questions. 

Risotto performs triage, multi-step troubleshooting, and even processes multi-modal inputs like screenshots. It can utilize knowledge from multiple sources, including prior Slack conversations, to fill knowledge gaps and deliver more accurate, contextual answers.

“Our previous tool summarized whatever it pulled from wiki articles, it didn’t supplement responses with broader LLM knowledge or reasoning. This approach fell short because it lacked the capability to fully understand user intent or supplement answers with external knowledge… Risotto, however, synthesizes information from multiple inputs to provide context-aware, accurate, and actionable responses.”

– Phillip Rickett, VP of IT at Fundrise

“Risotto was able to combine knowledge from different sources and give me an instant answer to a complex question which was awesome to watch."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

“It was amazing to see Risotto solve questions for me when I was out of the office, and our employees loved getting answers instantly.”

– Collin Clifford, Legal & Compliance Manager at Superhuman 

❇️ Continuously Learns from Past Tickets and Slack Conversations

Our AI agent gets smarter with every interaction. Risotto continuously learns from past Slack tickets, messages, and resolutions, reducing the need to manually create or maintain knowledge base articles. 

IT teams can also convert successful ticket resolutions into a knowledge base article instantly with a ✍️ emoji.

“The killer feature for us was that it could effortlessly learn and capture knowledge that our team creates every day in Slack… with Risotto, instead of constantly writing new documentation, our team can simply answer questions, and Risotto learns as we go.”

– Phillip Rickett, VP of IT at Fundrise

“The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

– Peter Hadjisavas, Head of IT at Hazel Health

❇️ Multi-Department by Design

Beyond IT, Risotto can also help HR, Sales, Legal, and other departments automate repetitive tickets and tasks at no additional cost. Each team can configure its own workflows, while Risotto intelligently routes tickets to the right department.

"Once you add in HR our combined automation rate is even higher at 50.2%.”

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"The multi-department capabilities are awesome. Our engineering and RevOps teams now also want to use Risotto as they also get lots of the same questions over and over again.”

– Collin Clifford, Legal & Compliance Manager at Superhuman

Interested in Learning More About Risotto?

Risotto automatically provisions and deprovisions access through time-based, appsouroval-based, and self-service workflows, integrating seamlessly with your existing tech stack — including ticketing tools like Jira, Freshservice, and Zendesk, communication platforms like Slack and MS Teams, and more.

We invite you to:

• Schedule a demo call 
• Learn about our origin story
• Explore our customer success stories: 
  
  • Ironclad: Automated nearly 90% of access-related IT requests
  • Fundrise: Automated nearly 60% of IT support tickets
  • Superhuman: Automated nearly 20% of IT support tickets
  • ThoughtSpot: Automated nearly 48% of IT support tickets
  • Trust & Will: Automated nearly 35% of IT support tickets
  • Hazel Health: Improved deflection rates from 3-5% to over 20%
  • Shakepay: Automated nearly 40% of IT support tickets
  • Retool: Reduced SLA resolution time from an average of 2 days to under 1 day
  • Vidyard: Automated nearly 56% of IT support tickets

2. SailPoint

SailPoint can be used as an automated user provisioning software.

You can browse their solutions by use case, including:

• Mitigating cyber risk
• Embracing zero trust
• Modernization
• Maintaining compliance
• Improving IT efficiency
• Accelerating onboarding & offboarding

They offer a wide range of offerings and capabilities, including:

• Agent Identity Security
• Observability & Insights
• Cloud Infrastructure Entitlement Management
• Non-Employee Risk Management
• Data Access Security
• Password Management
• Access Risk Management
• Machine Identity Security
• Harbor Pilot

Overall, it’s a solid tool for identity and access management (IAM) that helps companies provision users. 

3. SolarWinds 

SolarWinds can be used as an automated account provisioning tool. 

They offer four categories of products, including:

• Monitoring and Observability
  
  • Network
  • Infrastructure
  • Database
  • Applications
  • Digital Experience
  • Logs
  • Security
• Database Observability
  
  • Monitor
  • Diagnose
  • Optimize
  • Everywhere
• Incident Response
• IT Service Management
  
  • Service Management
  • Assets & CMDB
  • AI & Automation
  • Enterprise Service Management

Overall, it’s a solid choice for managing access policies and access rights, helping users avoid manual provisioning. It’s a major time saver for IT departments. 

4. Zluri

Zluri can be used as an automated user provisioning platform.

You can browse their solutions by use case, including:

• Identity & Application Visibility
• Uncover Shadow IT
• Monitor AI Apps
• Identity Lifecycle Management
• Access Requests
• Access Reviews

Overall, it’s a solid option for user management to help with giving employees access to SaaS apps in real-time and more. 

5. Okta

Okta can be used as an automated user provisioning solution.

They offer four categories of products, including:

• Identity & Access Management
  
  • Single Sign-On
  • Adaptive MFA
  • Device Access
  • API Access Management
  • Secure Partner Access
  • Access Gateway
  • Universal Directory
• Privileged Access Management
  
  • Privileged Access
• Identity Threat Detection & Response
  
  • Identity Security Posture Management
  • Identity Threat Protection
• Customer Identity & Access Management
  
  • Auth0 
  • Okta Customer Identity
• Identity Governance & Administration
  
  • Lifecycle Management
  • Identity Governance
• Integrations
  
  • Okta Integration Network
  • Secure Identity Integrations
  • Cross App Access

Overall, it’s a solid solution for account management and role-based access control for SaaS applications and more. It can help prevent human error, and they offer solid pricing.  

6. One Identity

One Identity can be used as an automated user provisioning system. 

They offer five categories of products, including:

• Privileged Access Management
  
  • PAM Essentials
  • Safeguard
  • Safeguard On Demand
  • Safeguard for Privileged Analytics
  • Safeguard for Privileged Passwords
  • Safeguard for Privileged Sessions
  • Safeguard Remote Access
• Access Management
  
  • OneLogin Workforce Identity
  • OneLogin Customer Identity
  • Password Manager
  • Defender
• Identity Governance and Administration
  
  • Identity Manager
  • Identity Manager On Demand
  • Identity Manager On Demand Starling Edition
  • Identity Manager Data Governance
  • Starling Connect
• Active Directory Management
  
  • Active Roles

Log Management

• Log Management Appliance
• Log Management Software
• Open Source Log Management

Overall, it’s a solid software for managing user accounts (for new hires and existing employees). 

7. Microsoft Entra ID

Formerly Azure AD, Microsoft Entra ID is a Microsoft tool that can be used as an automated user provisioning software.

They offer a number of features and capabilities, including:

• Authentication, single sign-on, and application access
• Employee self-service
• Administration and hybrid identity
• Multifactor authentication
• Passwordless authentication
• Conditional access
• Event logging and reporting
• Advanced security and usage reports
• Verifiable credentials issuance and verification

Overall, it’s a solid tool for managing user identities, provisioning secure access, and avoiding unauthorized access. 

8. Lumos 

Lumos can be used as an automated user provisioning tool.

They offer numerous solutions and features, including:

• Identity Governance
• Identity Security Posture
• Zero-Touch IT
• Shadow IT & SaaS Discovery
• Albus AI Agent
• AppStore
• Access Reviews
• Identity Analytics
• Lifecycle Management
• SaaS Management
• Integrations

For more information about how Risotto compares to Lumos, read our article on Lumos Competitors: 8 Best Alternatives.

Get Started with Risotto

Risotto automates access approvals through seamless integrations with your existing tech stack. We offer sophisticated IGA capabilities through a self-service platform that works out of the box in hours, not weeks or months. 

We invite you to book a demo call and learn more via our origin story.