Identity and access management (IAM) solutions strengthen security and compliance, ensuring that only authorized users access sensitive data and tools through sophisticated role-based access controls (RBAC).

IAM software reduces manual work for IT teams and can streamline a wide range of functions, including:

• User provisioning & deprovisioning
• Access control & authorization
• Audit logging & reporting
• Password management
• Single sign-on (SSO)
• Multi-factor authentication (MFA) 

In the following sections, we'll review leading IAM solutions on the market, beginning with Risotto, our own product. 

Unlike most IAM products, Risotto lives inside Slack and your help desk, so employees can request access without leaving their workflow. It deploys in hours — not weeks or months — with prebuilt workflows for provisioning, deprovisioning, and access reviews.

Best IAM Solutions 

1. Risotto
2. SailPoint
3. Savyint
4. Okta
5. CyberArk
6. Scalefusion
7. One Identity
8. Lumos

1. Risotto

Risotto lets you manage identities and access through AI-powered automation that works entirely within your existing tools. Instead of forcing employees to learn new portals or systems, Risotto operates directly in Slack and integrates seamlessly with your help desk workflow.

As Toby Stewart, IT Engineering Manager at Ironclad, shared in our case study on how they achieved a 90% automation rate across access-related IT requests:   

Below is an example of how Risotto streamlines just-in-time (JIT) access via a seamless Slack workflow, granting temporary permissions with auto-expiration. However, Risotto can also streamline approval-based and instant self-service access requests, as we’ll cover later. 

Here’s a breakdown of the above example: 

• 🧑‍💼 Employee requests access: "Can I get a license to MS Office?" in Slack using natural language. 
• 🤖 Risotto gathers details: Our AI agent automatically asks for business justification and duration needed. 
• 🧑‍💼 Employee responds: "I need to create reports and 21 days is great”
• 🤖 Automated lifecycle management: Upon a manager's approval, Risotto provisions access, sends expiration reminders in Slack, and automatically revokes access when the time limit ends. 

Meanwhile, in the background, Risotto employs: 

• Bi-directional sync with existing ticketing systems: Every Slack request becomes a trackable ticket in your existing ticketing system (Jira, Freshservice, Zendesk, etc.) with seamless two-way sync — adding a powerful AI automation layer. Risotto manages the entire ticket lifecycle, including ticket creation, titling, categorizing, tagging, routing, and triage.
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• Complete audit trail: Risotto tracks every action — from initial request and approval to access provisioning, modifications, renewals, and deprovisioning — creating a comprehensive record of the entire access lifecycle for security audits and compliance reporting. 
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• Advanced IAM controls: Easily configure segregation of duties via Risotto’s advanced approval engine, set dynamic RBAC rules, and more, all via Risotto’s intuitive self-serve dashboard. 

Fast deployment, immediate value

Unlike legacy IAM solutions requiring weeks or months of implementation, Risotto can be deployed in hours, delivering a faster time-to-value. Our self-serve dashboard empowers your team to make configuration changes immediately — no waiting on vendor support for simple updates.

‍Beyond IAM automation, Risotto’s AI agent can also streamline other types of tier-1 tickets, including knowledge-based questions and password resets, all through a friendly conversational format in Slack. Most teams achieve 20-60% ticket automation rates, with results like:

• Fundrise: Automated nearly 60% of IT support tickets
• Superhuman: Automated nearly 20% of IT support tickets
• Trust & Will: Automated nearly 35% of IT support tickets
• ThoughtSpot: Automated nearly 48% of IT support tickets
• Hazel Health: Improved deflection rates from 3-5% to over 20%
• Shakepay: Automated nearly 40% of IT support tickets
• Retool: Cut average SLA resolution time from 2 days to under 1 day
• Vidyard: Automated nearly 56% of IT support tickets

Up next, we’ll share:

• Customer quotes highlighting Risotto’s IAM capabilities. 

• A detailed overview of Risotto's IAM solution with three examples: time-based access (temporary permissions with auto-expiration), approval-based workflows (manager sign-offs for sensitive resources), and self-service requests (instant access for simple requests with conditional rules) — plus a look at our intuitive backend for managing applications, users, and access rules.
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• Additional benefits of Risotto, including:
  
  • Rapid time-to-value
  • Streamlining knowledge-based tickets in Slack
  • Auto-learning from past tickets and Slack conversations, minimizing KB creation and upkeep work 
  • Seamless, bi-directional sync with ticketing systems like Jira, Freshservice, and Zendesk
  • Built-in multi-department capabilities 

Customer Quotes Highlighting Risotto’s IAM Capabilities 

Let’s take a look at quotes from our customers highlighting Risotto’s key IAM capabilities.

❇️ Risotto delivers IAM automation through sophisticated AI-powered workflows

“When a team member asks, ‘How do I get access to Hightouch?’ they’re not looking for a link or a document; they need immediate, actionable assistance… Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval. This automation significantly speeds up provisioning and improves user satisfaction.”
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– Phillip Rickett, VP of IT at Fundrise

"Automated software access saves us so much time. Within minutes people get the access they need with everything tracked, approved, and no additional overhead needed… For sensitive tools and resources Risotto's automated time-based access has been a game-changer."

– Collin Clifford, Legal & Compliance Manager at Superhuman

“The software access automations were a huge win for us. They were super easy to set up and we now have more than 30 applications with automated provisioning running 24/7.”

‍– Tom Grinberg, IT Manager at Trust & Will 

"The problem we faced is other AI support bots were not confident in themselves. If you asked, 'Can I have access to Salesforce?' it would respond, 'Do you want access to Salesforce?' Or worse, it wouldn't find the app at all."

‍– Toby Stewart, IT Engineering Manager at Ironclad

❇️ Risotto integrates natively into Slack's help desk workflow.

"Other IGA solutions felt clunky to set up and maintain. There was a lot of overhead to maintain them and they weren't embedded in the help desk, so you're solving one problem but creating another… we include Risotto in all our onboarding material now, and once people see how useful it is they keep coming back to use it more which is a really good sign.”

– Toby Stewart, IT Engineering at Ironclad

“We want AI to seamlessly fit into our team’s daily operations, meeting our users where they already work… Risotto’s minimal operational overhead and integration into Slack has enabled us to achieve exactly that.”

– Phillip Rickett, VP of IT at Fundrise

“We wanted to implement more standardization and automation in our help desk, but there wasn’t an easy way in Slack without clunky custom work. Risotto helped us do that.”

– Vergil Smith, IT Manager at Vidyard 

❇️ Risotto simplifies compliance reporting, making audits faster and less stressful.

“Before Risotto compliance reports could take days to figure out but now I can pull everything needed in seconds.”

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

“Sending a compliance report from Risotto with all of the tickets tagged correctly — that's so much easier, it's definitely made audits a far less stressful experience." 

– Vergil Smith, IT Manager at Vidyard

How Our IAM Solution Works

With Risotto, it all starts with a simple message — employees request software access in Slack via natural language. From there, our platform manages the full lifecycle, from provisioning and deprovisioning to maintaining a complete audit trail for compliance.  

In the following section, we’ll break down:

• Three software access scenarios: How Risotto streamlines just-in-time access, approval-based workflows, and instant self-service access requests.
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• Application onboarding: Add new applications for access management with ease in minutes.
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• Flexible policy configuration: Set up RBAC rules, sophisticated approval workflows (e.g., sequential or broadcast approvals), and more for each application. 

Example #1: Time-Based Access 

Risotto streamlines just-in-time (JIT) provisioning via a seamless Slack workflow.

Here’s how it works, as shown in the example above:

• 🧑‍💼 Logan Rivera asks in Slack, “Hey IT, can you give my new team member @Michael Baker access to Stripe?”
• 🤖 Risotto automatically generates a trackable access request ticket and asks what level of access is needed.
• 🧑‍💼 Logan replies, “View only.”
• 🤖 Risotto asks how long access is needed (options range from 1 hour to 90 days).
• 🧑‍💼 Logan specifies: “90 days, he’ll be on this project for a while”. 
• 🤖 Risotto grants “View only” access to Stripe for 90 days and confirms completion in Slack, offering the option to start a new thread or chat with a human if needed.

This process is completely seamless for employees. As Jason Huey, Senior IT Systems Administrator at ThoughtSpot, noted: 

“Risotto takes away the telephone tag we had to play so now employees get what they need faster and more efficiently.” 

IT agents can see the full context of the conversation all in one view within Slack, including the employee’s original request, reasoning, and complete conversation history. Approval only takes one click, and Risotto maintains a detailed audit trail throughout the entire process.

Risotto can also send proactive Slack reminders before access expires, giving employees the option to extend it. This can be configured to require manager approval before renewed access is granted.

Example #2: Approval-Based Access 

Let’s take a look at the above example, taken from the Ironclad case study.

• 🧑‍💼 Eli Carter asks in Slack, “Hey! Can I get access to Appetize?”
• 🤖 Risotto automatically opens a new access request ticket and asks what level of access is needed: “Admin, Developer, or Appetize User?” 
• 🧑‍💼 Eli requests Developer access.
• 🤖 Risotto asks for justification to include in the ticket. 
• 🧑‍💼 Eli replies, “To test and post iOS builds.”
• 🤖 Risotto routes the request to the manager for approval. Once approved, it grants access and emails Eli an invitation.

As you can see, Risotto excels at the small details that make a big difference in user experience. Instead of asking vague questions like “What level of access do you need?”, it proactively suggests specific options such as “Do you need admin, developer, or user access?” 

When applicable, once access is granted, it also automatically reminds users to check their email for the invite. These seemingly minor touches help eliminate confusion, reduce unnecessary back-and-forth, and create a seamless, enjoyable experience for employees. 

Example #3: Instant Self-Service Access 

Risotto can automatically grant access to low-risk applications (e.g., Read-Only access) depending on your preconfigured rules, without requiring a manager’s approval. Per the above example:  

• 🧑‍💼 Maya Lin asks in Slack, “Kai Turner and I need Figma access.”
• 🤖 Risotto automatically generates a trackable access request ticket and asks why access is needed.
• 🧑‍💼 Kai explains they need to view the roadmap, and Maya confirms the same reason. 
• 🤖 Risotto approves the request and grants both employees access to Figma, notifying them that access has been approved.

As you can see from this example, one person can request access for multiple team members, eliminating the tedious process of submitting separate tickets, tracking individual approvals, and manually provisioning access for each person one by one.

Add New Applications for Access Management in Just Minutes 

Risotto's intuitive self-service dashboard makes setup and ongoing management effortless.

Simply connect your existing IDPs — Okta groups, Google Groups, and others — to import your current applications and access rules in minutes.

For example, here's our Okta import wizard in action:

Centralized Application Management 

Risotto centralizes all of your applications and access policies in one dashboard, giving you full visibility and control.

Flexible Configuration Options 

For every application, Risotto lets you quickly set up:

• Sophisticated RBAC policies with Boolean logic
• Flexible approval workflows, such as sequential or broadcast approvals
• Additional custom workflows

All of these configurations can be managed directly by your IT team through our self-service dashboard. Unlike many IAM tools that force you to rely on vendor support for even routine changes, Risotto puts full control in your hands, eliminating delays and unnecessary friction.

Other Key Advantages of Risotto, Backed by Customer Testimonials

We’ve already highlighted many of Risotto’s core strengths as an IAM solution. In this next section, we’ll share customer feedback supporting additional capabilities and advantages. 

❇️ Rapid Time-to-Value

Risotto’s Slack-native design and preconfigured IAM workflows let IT teams get set up in just a few hours (instead of waiting weeks or months to experience automation benefits).

“Risotto is one of the easiest tools I’ve implemented. We were up and running in less than a week and already seeing our first autosolves... getting Risotto integrated with Jira, Slack, and Okta was so seamless and fast.”

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

“With our old chatbot, every new application required a cumbersome onboarding process through the vendor. Now, adding an application to Risotto takes just a few minutes.”

– Phillip Rickett, VP of IT at Fundrise

“Ease of deployment was huge. We didn’t need a consultant or months of configuration. Risotto just worked.”

– Peter Hadjisavas, Head of IT at Hazel Health

"Risotto had the most thorough onboarding experience I've ever been a part of. Alex was great - he met with us weekly and made it very easy to quickly get up and running."

– Collin Clifford, Legal & Compliance Manager at Superhuman

❇️ Risotto Auto-Solves Knowledge-Based Tickets in Slack

Beyond IAM automation, Risotto's AI agent auto-solves knowledge-based tickets directly in Slack — performing initial triage, multi-step troubleshooting, and analyzing screenshots to resolve issues without IT intervention.

“Our previous tool summarized whatever it pulled from wiki articles, it didn’t supplement responses with broader LLM knowledge or reasoning. This approach fell short because it lacked the capability to fully understand user intent or supplement answers with external knowledge… Risotto, however, synthesizes information from multiple inputs to provide context-aware, accurate, and actionable responses.”

– Phillip Rickett, VP of IT at Fundrise

“Risotto was able to combine knowledge from different sources and give me an instant answer to a complex question which was awesome to watch."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

“It was amazing to see Risotto solve questions for me when I was out of the office, and our employees loved getting answers instantly.”

– Collin Clifford, Legal & Compliance Manager at Superhuman 

❇️ Risotto Continuously Learns from Past Tickets and Slack Conversations

Risotto continuously learns from past resolved tickets and Slack conversations, automatically applying proven solutions to similar future issues. This minimizes the time-consuming process of manually creating and maintaining knowledge base articles. 

IT teams can also convert any successful resolution into a knowledge base article instantly with a simple ✍️ emoji reaction.

“The killer feature for us was that it could effortlessly learn and capture knowledge that our team creates every day in Slack… with Risotto, instead of constantly writing new documentation, our team can simply answer questions, and Risotto learns as we go.”

– Phillip Rickett, VP of IT at Fundrise

“The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

– Peter Hadjisavas, Head of IT at Hazel Health

❇️ Integrate with Jira, Freshservice, and Zendesk Through Seamless Bi-Directional Sync

Risotto automatically converts every Slack request into a trackable ticket in your existing system (Jira, Freshservice, Zendesk, etc.) with seamless bi-directional sync. It manages the complete ticket lifecycle without requiring manual intervention, including:

• Ticket creation
• Titling
• Tagging
• Categorizing
• Routing
• Initial triage

“Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI… We always wanted to require a reason for application access, but it was really difficult to integrate that into JSM. Risotto adds that functionality to JSM and so much more.”

– Tom Grinberg, IT Manager at Trust & Will 

❇️ Multi-Department by Design

Beyond IT, Risotto enables HR, Sales, Legal, and other teams to automate repetitive tickets and tasks with intelligent ticket routing, flexible per-department configurations, and more.

"Once you add in HR our combined automation rate is even higher at 50.2%.”

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"The multi-department capabilities are awesome. Our engineering and RevOps teams now also want to use Risotto as they also get lots of the same questions over and over again.”

– Collin Clifford, Legal & Compliance Manager at Superhuman

Interested in Learning More About Risotto?

Risotto unifies IAM, knowledge, and Slack into a single platform designed for enterprise IT teams. Most organizations achieve 20-60% automation across tier-1 requests and can get set up in hours, rather than weeks or months. 

We invite you to:

• Schedule a demo call
• Read our origin story
• Explore the following customer success stories: 
  
  • Ironclad: Automated nearly 90% of access-related IT requests
  • Fundrise: Automated nearly 60% of IT support tickets
  • Superhuman: Automated nearly 20% of IT support tickets
  • ThoughtSpot: Automated nearly 48% of IT support tickets
  • Trust & Will: Automated nearly 35% of IT support tickets
  • Hazel Health: Improved deflection rates from 3-5% to over 20%
  • Shakepay: Automated nearly 40% of IT support tickets
  • Retool: Reduced SLA resolution time from an average of 2 days to under 1 day
  • Vidyard: Automated nearly 56% of IT support tickets

2. SailPoint 

SailPoint is a powerful IAM solution, but it can be difficult and time-consuming to set up and has a slow time-to-value. As one user noted on Reddit: 

‍“If you want to do anything with SailPoint you need to contact their engineers or partners though. They do not expose or let you see code on processes. Very annoying for people that prefer to do things themselves because you already have the skill set and you don’t want to pay for services or have to wait an obscene amount of time to just receive responses.”

Some of SailPoint’s key capabilities include:

• Access Risk Management
• AI-powered Application Onboarding
• Accelerated Application Management
• Search Connectors & Integrators 
• Cloud Infrastructure 
• Entitlement Management
• Non-Employee Risk Management
• Data Access Security
• Password Management
• Machine Identity Security
• Identity Risk
• Harbor Pilot
• On-premises identity security
• Cloud-based identity and access management

Some of the key use cases they list include: mitigating cyber risk, improving IT efficiency, embracing zero trust, accelerating on- & offboarding modernization, maintaining compliance, and more.

Some of the industries they serve include Education, Financial Services, Government, Healthcare, Manufacturing, and more. 

3. Saviynt 

Saviynt is a powerful IAM solution, although some users find it too complex and expensive for their needs. As one user noted on Reddit, Saviynt requires “so much setup, care and feeding, we just don't have that sort of time and money.”  

Some of Saviynt’s key products include:

• The Identity Cloud
• Identity Security Posture Management
• Identity Governance & Administration
• Application Access Governance
• Privileged Access Management
• External Identity Management

Some of the advanced capabilities they list include Intelligent Recommendations, Just-in-Time Access, Non-Human Identity, Saviynt MCP Server, and more. 

They offer integrations with AWS, SAP, ServiceNow, CrowdStrike, and various other platforms.

4. Okta

Okta is a solid IAM solution. However, as one Reddit user noted:

“Okta is a great SSO and MFA solution. Their new ‘IGA’ solution is hardly that. IGA is all about processes and the Okta IGA solution is nowhere near best-of-breed.”  

Some of the key products Okta lists include: 

• Identity Governance & Administration 
• Identity & Access Management
• Privileged Access Management
• Security Posture Management 
• Identity Threat Detection & Response 
• Customer Identity & Access Management

Some of the key industries they serve include the Public Sector, Financial Services, Healthcare, Manufacturing, Retail, Travel & Hospitality, Technology, Non-Profit, Energy, and more. 

5. CyberArk

CyberArk is an IAM system offering security solutions. Their key features include:

• Modern Identity Governance and Automation 
• Access Management
• Secure Cloud Access  
• Privileged Access 
• Endpoint Identity Security 
• Machine Identity Security 

Overall, it’s a solid tool to manage user roles and access rights, prevent unauthorized access, meet compliance requirements, and reduce IT teams’ workloads. 

They serve various industries, including Automotive, Banking, Critical Infrastructure, Financial Services, Government, Healthcare, Insurance, Manufacturing, and more.

6. Scalefusion

Scalefusion offers Unified Endpoint Management, Zero Trust Access, Compliance & Security, and more. 

Their solutions include:

• Windows Management
• macOS Management
• Android Management
• iOS Management
• Linux Management
• Apple Management
• ChromeOS Management
• Unified Endpoint Management
• Mobile Device Management
• Bring Your Own Device (BYOD)
• Kiosk Software
• Android COPE/WPCO
• Rugged Device Management
• Zebra Device Management

Overall, it’s a solid platform to implement secure access and reduce the risk of data breaches.  

7. One Identity

‍One Identity is a solid IAM solution, but one G2 review found it to lack product documentation detail and customization: “Product documentation is not very detailed for some modules... Web portal customization is not very simple.”

One Identity offers several categories of products:

• Identity Governance and Administration
• Privileged Access Management
• Access Management 
• Active Directory Management
• Log Management

Some of the key solutions they list include behavior-driven governance, advanced authentication, enhanced active directory governance, enhanced log management, AI-driven security with built-in predictive insights, privileged access governance, and more. 

Overall, it’s a solid solution to achieve identity-centric cybersecurity.

8. Lumos 

‍Lumos is a popular IAM solution, although unlike Risotto, it wasn’t designed from the ground up to be embedded directly within the help desk support funnel. 

Some of Lumos’s key capabilities include:

• Identity Governance 
• Least-Privilege Access Controls 
• Access Reviews 
• Identity Security 
• Posture Management
• Lifecycle Management 
• Zero-Touch IT 
• SaaS Discovery 
• Spend Optimization

Overall, it’s a solid tool to manage user identities, streamline access privileges, and minimize security risks.  

To learn more about how Risotto compares to Lumos, read our Lumos competitors guide. 

Learn More About Risotto

Book a demo call to discover what sets Risotto apart from other IAM solutions and how it can address your specific requirements.

Further reading:

• IT Teams Are Drowning in SaaS Sprawl & Knowledge Tickets. Here’s How We’re Fixing It
• Best Conversational AI IT Ticket Resolution Platforms
• Best Identity Governance & Administration (IGA) Tools