Despite its extensive suite of functionality, ServiceNow can present substantial challenges: prohibitive costs, a steep learning curve, complex deployment, and resource-intensive maintenance. These barriers drive many organizations toward specialized solutions that deliver better value and performance in targeted areas.

This article evaluates top ServiceNow alternatives across IT service management (ITSM), customer service, risk management, HR, security operations (SecOps), low-code development, and other key categories. 

These specialized tools often outperform ServiceNow in their core functions while offering superior cost-effectiveness — even if they lack ServiceNow's breadth of features. 

Best ServiceNow Competitors 

1. Risotto
2. Jira Service Management
3. Freshservice
4. Ivanti
5. BMC
6. Zendesk
7. Salesforce
8. Workday
9. Microsoft Power Platform
10. Mendix
11. OutSystems 
12. TeamDynamix 
13. Archer

1. Risotto

Risotto was built by IT for IT, based on co-founder Alex’s firsthand experience leading IT engineering at Dropbox and Gusto.

Risotto is designed for a singular purpose: helping enterprise IT teams automate 20-60% of tier-1 tickets via AI, including knowledge-based questions, software access requests, and password resets. The results speak for themselves:

• Fundrise: Automated nearly 60% of IT support tickets. 
• Hazel Health: Increased deflection from 3–5% to over 20%. 
• Superhuman: Automated nearly 20% of IT support tickets.
• Trust & Will: Automated nearly 35% of IT support tickets.
• Shakepay: Automated nearly 40% of IT support requests. 
• Ironclad: Automated nearly 90% of access-related IT requests. 
• Retool: Improved average SLA resolution time from 2 days to under 1 day.
• Vidyard: Automated nearly 56% of IT support requests. 

The key benefit: By automating a substantial portion of tier-1 tickets via AI, IT teams can serve more employees without adding headcount. In addition, IT agents are freed to focus on strategic work without constant interruptions.

Up next, we’ll discuss:

• How Risotto works in a nutshell
• Key benefits backed by customer quotes
• Deeper dive into Risotto’s IGA automation capabilities
• Deeper dive into Risotto’s knowledge-based answer handling capabilities

How Risotto Works In a Nutshell

Risotto excels at automating knowledge-based questions, software access requests, and password resets via a friendly, conversational format directly within Slack.

Here’s an example of Risotto solving a knowledge-based question:

In the example above, an employee asks, “How do we connect to the guest office WiFi?” Risotto’s AI agent interprets the question, performs triage, and resolves the issue end-to-end, without deflecting the employee to a knowledge base article or handing off the ticket to an IT agent.

Here’s an example of Risotto automating a time-based access request: 

An employee requests Stripe access, and Risotto handles the entire workflow: confirming the level of access, asking how long it should last, provisioning access for 90 days, and deprovisioning. 

Note that in addition to time-based access, Risotto can also streamline approval-based and self-service access workflows.

Risotto was designed from the ground up to work directly within Slack. Employees can stay in their natural workflows instead of detouring to a separate self-service portal, which drives higher adoption and eliminates context switching. 

Risotto adds a powerful AI orchestration layer on top of existing ticketing systems, and we integrate via bi-directional sync with Jira, Zendesk, and Freshservice. Behind the scenes, Risotto handles ticket creation, titling, categorizing, tagging, routing, triage, and more. 

Risotto works out of the box and can be up and running in just hours, unlike multi-purpose platforms that require weeks or months of heavy customization to automate tier-1 tickets.

Key Benefits (Backed by Customer Quotes)

Let’s take a look at some of Risotto’s main advantages over ServiceNow and other multi-purpose solutions, backed by customer testimonials. 

❇️ Pre-Built Workflows for Faster Time-to-Value

We intentionally didn’t set out to build a general-purpose AI agent. Instead, Risotto has one mission: automating tier-1 IT tickets in Slack. Because of this focused approach, we offer pre-built workflows and deliver far higher automation rates than competing solutions.

Getting started takes just hours, not weeks or months. There’s no heavy configuration or complex setup. Risotto is designed to deliver value faster, whether you prefer to go fully self-service or opt for a guided onboarding experience.

As some of our customers have shared:

“Ease of deployment was huge. We didn’t need a consultant or months of configuration. Risotto just worked.”

– Peter Hadjisavas, Head of IT at Hazel Health

“The speed and simplicity of Risotto’s setup was a great sign that we had made a good decision.”

– Phillip Rickett, VP of IT at Fundrise

"Risotto had the most thorough onboarding experience I've ever been a part of. Alex was great – he met with us weekly and made it very easy to quickly get up and running."

– Collin Clifford, Legal & Compliance Manager at Superhuman

“​​Working with the Risotto team was awesome from day one. They all have IT backgrounds and really cared about making us successful.”

– Tom Grinberg, IT Manager at Trust & Will 

❇️ Powerful LLM Reasoning for Knowledge-Based Questions & Multi-Step Troubleshooting

While most AI tools deflect employees to a knowledge base article after a knowledge question, Risotto takes a different approach. It fully solves the question in Slack, in a natural back-and-forth format that feels like chatting with an experienced IT agent.

As you can see in the example above, Risotto also performs triage and multi-step troubleshooting, guiding employees through problems the way a human would. Instead of relying on a single KB article, it synthesizes information from multiple sources, including past ticket resolutions and Slack updates. 

Powered by advanced NLP, Risotto understands intent rather than relying on rigid keyword matching. For instance, whether someone says “locked out,” “password not working,” or “forgot my login,” it knows the issue is a password reset and handles it seamlessly, no brittle keyword rules required.

As several of our customers have noted:

“Our previous tool summarized whatever it pulled from wiki articles, it didn’t supplement responses with broader LLM knowledge or reasoning. This approach fell short because it lacked the capability to fully understand user intent or supplement answers with external knowledge… Risotto, however, synthesizes information from multiple inputs to provide context-aware, accurate, and actionable responses.”

– Phillip Rickett, VP of IT at Fundrise

“Risotto started answering complex product questions even I didn’t know off the top of my head ... It was pulling insights from our own past Slack conversations, surfacing knowledge that would have otherwise been buried.”

– Phillip Rickett, VP of IT at Fundrise

“It was amazing to see Risotto solve questions for me when I was out of the office, and our employees loved getting answers instantly.”

– Collin Clifford, Legal & Compliance Manager at Superhuman

❇️ Automatic Knowledge Capture from Past Tickets & Slack Update for More Accurate Answers

Our guiding principle is simple: never answer the same question twice.

Risotto automates 20–60% of IT support tickets on its own. When it can’t resolve an issue, it escalates to a human agent in Slack, passing along full context from Risotto’s resolution attempts so nothing gets lost.

As agents respond, Risotto learns in the background, capturing knowledge from past ticket resolutions and, with your permission, from conversations in designated Slack channels. This creates a living knowledge base that continuously updates itself.

The result: IT teams spend less time creating and maintaining knowledge articles, and employees get more accurate, up-to-date answers. 

As several customers have noted:

“The killer feature for us was that it could effortlessly learn and capture knowledge that our team creates every day in Slack… with Risotto, instead of constantly writing new documentation, our team can simply answer questions, and Risotto learns as we go.”

– Phillip Rickett, VP of IT at Fundrise

“The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

– Peter Hadjisavas, Head of IT at Hazel Health

❇️ Automate Software Access Requests in Slack

Risotto automates time-based access provisioning and deprovisioning. It also supports both approval-based and self-service workflows seamlessly, with setup made simple through an Okta import wizard.

IT teams can configure RBAC rules via intuitive boolean logic and set up multi-step approval flows, whether sequential or broadcast, and more. 

Risotto also tracks justification for requests, all handled through a conversational Slack interface that employees actually use. Every action is logged for compliance and security auditing, ensuring nothing slips through the cracks.

Because it’s embedded directly in Slack, Risotto is easy to maintain, straightforward to set up, and provides a seamless experience for both employees and IT agents.

As several customers have noted:

“When a team member asks, ‘How do I get access to Hightouch?’ they’re not looking for a link or a document; they need immediate, actionable assistance…  Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval. This automation significantly speeds up provisioning and improves user satisfaction.”

– Phillip Rickett, VP of IT at Fundrise

"Other IGA solutions felt clunky to set up and maintain. There was a lot of overhead to maintain them and they weren't embedded in the help desk, so you're solving one problem but creating another.”

– Toby Stewart, IT Engineering at Ironclad

“The software access automations were a huge win for us. They were super easy to set up and we now have more than 30 applications with automated provisioning running 24/7.”

– Tom Grinberg, IT Manager at Trust & Will 

"Automated software access saves us so much time. Within minutes people get the access they need with everything tracked, approved, and no additional overhead needed… For sensitive tools and resources Risotto's automated time-based access has been a game-changer."

– Collin Clifford, Legal & Compliance Manager at Superhuman 

"Our control for SOC 2 is that access to privileged systems is approved by a manager… Risotto is able to automate the approval process and ticket tracking portion which is exactly what we needed.”

– Vergil Smith, IT Manager at Vidyard

❇️ Slack-Native Design That Works Seamlessly Out of the Box

Requiring employees to navigate to separate portals for ticket requests often leads to low adoption, confusion, and unnecessary friction. With Risotto, employees never have to leave Slack to request software access or get answers to knowledge questions.

As stated, Risotto works seamlessly from day one. There’s nothing to configure or build from scratch; everything comes pre-built out of the box. That’s because Slack-native support isn’t an afterthought. It’s a core philosophy baked into Risotto’s design from the start, inspired by our co-founder Alex’s own experience at Gusto and Dropbox. After testing countless tools that forced employees out of Slack and required weeks of setup, we set out to build the solution his own teams always needed.

As several customers have noted:

“We want AI to seamlessly fit into our team’s daily operations, meeting our users where they already work… Risotto’s minimal operational overhead and integration into Slack has enabled us to achieve exactly that.”

– Phillip Rickett, VP of IT at Fundrise

“We wanted to implement more standardization and automation in our help desk, but there wasn’t an easy way in Slack without clunky custom work. Risotto helped us do that.”

– Vergil Smith, IT Manager at Vidyard 

“We’re now able to keep requests centralized and work on all of those things in one view, which is really nice. It works so reliably so we don’t have to worry about missing a message”.

– Charlie Verrey, IT Manager at Retool 

“Risotto has been super popular internally, it’s a much improved experience for employees to get answers and problems solved immediately”

– Tom Grinberg, IT Manager at Trust & Will

❇️ Seamless Bi-Directional Sync with Jira and Other Ticketing Systems

Risotto integrates via bi-directional sync with ticketing platforms like Jira, Zendesk, and Freshservice. Rather than replacing these systems, it enhances them with a powerful AI layer that automates tier-1 ticket resolution. Risotto can handle:

• Ticket creation
• Titling
• Categorizing
• Tagging
• Routing 
• Triage 
• And more

As Tom Grinberg, IT Manager at Trust & Will, noted in our case study: 

“Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI… We always wanted to require a reason for application access, but it was really difficult to integrate that into JSM. Risotto adds that functionality to JSM and so much more.”

❇️ Multi-Departmental Capabilities with Intelligent Ticket Routing

Risotto isn’t limited to IT. Departments such as HR, Sales, Legal, and others can also use it to reduce repetitive requests and improve response times. 

We offer:

• Intelligent ticket routing to the correct department. 
• Department-specific configurations (e.g., separate knowledge bases). 
• Built-in ticketing system, ideal for non-IT teams that don’t require the complexity of tools like Jira.
• Privacy and data separation. Each department operates in its own secure space where tickets, documents, and communications remain confidential from other teams. 
• And more.

As one of our customers noted:

"The multi-department capabilities are awesome. Our engineering and RevOps teams now also want to use Risotto as they also get lots of the same questions over and over again.”

– Collin Clifford, Legal & Compliance Manager at Superhuman

Deeper Dive: How Risotto Automates Software Access Workflows in Slack

Setting up software access automation is fast and painless. With Risotto’s Okta import wizard, you can bring in existing applications and permissions with just a few clicks.

Once imported, IT teams can define dynamic RBAC rules and build custom approval workflows through an intuitive interface. All applications live in a single, centralized dashboard, making it easy to manage and update access policies over time.

From there, employees simply request software access in Slack, phrasing their needs however they would naturally.

Here are examples of how Risotto handles three different types of access requests:

Time-Based Access & Reminders

When an employee requests time-based access in Slack, Risotto collects the justification and duration, provisions access for the specified period, and automatically revokes it when time is up, all while logging a full audit trail in the background.

In this example, the employee asks: “Hey IT, can you give my new team member @Michael Baker access to Stripe?”

Risotto asks, “What level of access does he need?”

Logan responds: “View only.”

Risotto asks, “For how long?”, offering a range between 1 hour and 90 days.

The employee says, “90 days he’ll be on this project for a while.”

Risotto automatically provisions view only access for Michael for 90 days. 

As Collin Clifford, Legal & Compliance Manager at Superhuman, stated:

“For sensitive tools and resources Risotto’s automated time-based access has been a game-changer.”

Risotto also notifies employees when their time-limited access is nearing expiration:

Here, you can see Risotto reaches out to Ethan Park, writing, “Hi Ethan, your access to Asana will expire in 7 days, Would you like to extend your access by another 30 days?”

Ethan responds, “Yes, extend access. I’m still working on the design project.”

Risotto extends the access and wishes Ethan a friendly, “Good luck finishing the design project!”

Approval-Based Access

For approval-based access requests, Risotto gathers the business justification, routes the request to the right approver(s) in Slack, and provisions access once approval is granted.

In this example, employee Eli Carter writes, “Hey! Can I get access to Appetize?”

Risotto asks, “What level do you need - Admin, Developer, or Appetize User?”

Eli asks for developer access, to which Risotto replies asking for a “quick reason for the request.” Eli responds: “To test and post iOS builds.”

Risotto forwards the request to Malik for approval. Once approved, it lets Eli know, “You’re in! Developer access granted. Check your email for the invite.” 

As Vergil Smith, IT Manager at Vidyard, stated: 

“Our control for SOC 2 is that access to privileged systems is approved by a manager… Risotto is able to automate the approval process and ticket tracking portion which is exactly what we needed.” 

“Sending a compliance report from Risotto with all of the tickets tagged correctly — that's so much easier, it's definitely made audits a far less stressful experience."

Self-Service Access

Based on custom access rules, Risotto can instantly grant self-service access to low-risk applications.

In this example, Maya Lin tells Risotto, “Kai Turner and I need Figma access.”

Risotto asks for reasoning. Kai responds, “We need to view the roadmap.” 

Risotto automatically approves access with a friendly, “Just got that approved, and gave you both access to Figma. Roadmap’s all yours. Happy designing!”

3 Examples Demonstrating Risotto's Answer Quality for Knowledge Questions

Beyond software access, Risotto is also very effective at resolving the wide range of knowledge questions that can overwhelm IT teams.

Much like an experienced IT team member, Risotto delivers context-aware answers and solutions to knowledge requests. Powered by advanced LLM reasoning, it can:

• Ask clarifying triage questions
• Perform multi-step troubleshooting and adjust to unexpected replies like, “That didn’t work, what now?”
• Interpret screenshots instead of relying only on text
• Pull insights not just from knowledge articles, but also past ticket resolutions and Slack updates

With these capabilities, organizations can automate 20–60% of tier-1 tickets, freeing IT agents to focus on higher-value work with fewer interruptions. 

Let’s take a look at 3 examples of Risotto’s answer quality for knowledge-based questions.

Example 1: Performing Intelligent Triage (Resolution & Escalation Scenarios)

In the example above, Andrew Baker asks, “Hey I’m in a conference room and the camera isn’t working can you help?”

Risotto intelligently gathers context by asking "What conference room are you in?" This allows it to deliver customized solutions. When Andrew says "Conference room B," he receives instructions specific to that room's unique configuration rather than generic advice.

Resolution scenario: When an employee confirms their issue is resolved (e.g., they reply, "Thanks, all set"), Risotto automatically closes the ticket. IT agents can also manually close tickets using the ✅ emoji reaction.

Escalation Scenario: Sometimes, a question can’t be answered based on the available information. In these cases, Risotto escalates intelligently: identifying the most qualified IT agent to handle the request (based on past ticket history) and providing full context, including the original question, conversation history, and Risotto’s troubleshooting attempts.

This handoff makes life easier for IT agents, who no longer have to dig through Slack threads or ticket logs to get up to speed. 

When IT agents step in and provide a solution, they can turn the response into a new KB article with a simple ✍️ emoji reaction.

All knowledge base docs can be accessed via a central dashboard. Our AI also indicates which articles are underperforming and offers improvements.

Example 2: Adapting to Context Changes 

Risotto can intelligently adapt mid-conversation. 

Per the above example, Tyler Morris asks, “How can I get an employee badge?”

Risotto initially sends the employee badge process for new employees, but Tyler clarifies that he just needs a temporary one because he left his at home. 

Instead of getting stuck and needing to escalate to an agent, Risotto understands and adjusts its troubleshooting steps, just like a human IT agent would. It responds, “If you forget your employee badge, visit the reception desk to obtain a temporary badge.” 

Example 3: Analyzing Screenshots & Previous Tickets to Resolve Issues Faster

In this example, the employee sends Risotto a screenshot (without much supporting info) and asks for help. 

Risotto analyzes the image, identifies it’s a 404 issue, and asks a clarifying triage question: “Can you confirm you logged into our VPN with Okta Verify?”

The employee replies: “Yeah VPN is on. Do I still need Cisco?”

Risotto responds that Cisco is not needed, and asks “Is your status set to ‘away?’ That’s caused other employees issues in the past”

Since Risotto continuously learns from past ticket resolutions, it was able to surface this relevant information (regarding “away” status) even when it's not explicitly documented in the knowledge base.

The employee replies: “Thanks! I had my status set to ‘away’ by mistake. All set now.”

By combining screenshot analysis with historical ticket resolutions, Risotto offers proven solutions faster, reduces duplicate work for IT teams, and helps employees get back on track without delay.

Ready to See Risotto in Action?

Risotto was built by IT for IT. We invite you to book a demo call with our team.

For more information about our product, we recommend you read our origin story and explore customer success stories: 

• Fundrise: Automated nearly 60% of IT support tickets. 
• Hazel Health: Increased deflection from 3-5% to over 20%. 
• Superhuman: Automated nearly 20% of IT support tickets. 
• Trust & Will: Automated nearly 35% of IT support tickets.
• Shakepay: Automated nearly 40% of IT support requests. 
• Ironclad: Automated nearly 90% of access-related IT requests. 
• Retool: Improved average SLA resolution time from 2 days to under 1 day.
• Vidyard: Automated nearly 56% of IT support requests. 

2. Jira Service Management

Jira Service Management is an ITSM solution and popular alternative to ServiceNow.

Key capabilities include:

• Request management 
• Incident management
• Problem management 
• Change management 
• Asset management 
• Configuration management
• Knowledge management

Learn about how Risotto compares with Jira Service Management in this article on the top Jira Service Management alternatives.

You can also read the Hazel Health case study to see how they increased deflection rates from 3–5% to 20% after switching from Jira Assist and Atlassian Virtual Agent to Risotto.

3. Freshservice 

Freshservice is an AI-powered ITSM platform alternative to ServiceNow. 

As one customer on Reddit noted regarding Freshservice: “Very flexible pricing, so you can start small and add as you progress. If you decide to go FS way, get a 3rd party professional services for initial implementation. Very affordable, like 1/10 of ServiceNow. FS can hook you up with them, and it will be money well spent.” 

Some of their key capabilities include:

• IT Service Management
• IT Asset Management
• IT Operations Management
• Enterprise Service Management

Overall, it’s a solid product for IT service delivery, and can be a great fit for both IT staff and end users. 

4. Ivanti

Ivanti is an enterprise service management platform with an ITSM focus.

They offer products in three categories:

1. Service Management

• IT Service Management
• Virtual Agent
• Workflow Data Integrations
• Service Desk Voice Integration
• Generative AI for ITSM

2. Asset and Discovery

• Asset Discovery
• IT Asset Management
• IT Service Mapping

3. Enterprise Workflow Management

• Facilities Service Management
• HR Service Management
• Project Portfolio Management
• Governance, Risk & Compliance Management
• Security Operations Management

Overall, it’s a solid enterprise-grade tool for improving IT processes, and could be a solid fit depending on your specific needs. 

5. BMC

BMC’s Helix ITSM is an AI-driven alternative to ServiceNow with an ITSM focus.

Their products include: 

• IT Service Management
• Digital Workplace
• Intelligent Chatbots
• AI-Powered Business Workflows
• BMC Helix Observability & AIOps

They have solutions for multiple industries, including Financial Services, Healthcare, Manufacturing, Public Sector, Telecommunications, and more. Overall, it’s a scalable solution that can help optimize various processes, allows for workflow automation, and optimizing service requests.

6. Zendesk

Zendesk is a ticket management platform that can be used by IT, customer support, and other teams. As a customer shared on Reddit, they offer a paid service/app to help migrate your data into Zendesk from ServiceNow. 

Some of their key features include: 

• AI agents 
• Conversational AI chatbot
• Service desk
• Copilot AI and automation 
• Messaging and live chat 
• Help center 
• Voice Quality assurance 
• Data privacy and protection 
• Workforce management
• Social media messaging

Overall, it’s a great cloud-based SaaS platform that offers a great user experience and ease of use. It’s a solid fit for providing omnichannel support. 

7. Salesforce

Salesforce is a ServiceNow alternative, especially useful for CSM (customer service management). 

They categorize their products into:

• Agentforce
• Small Business
• Sales
• Service
• Marketing
• Commerce
• Artificial Intelligence
• Data Cloud
• Salesforce Platform
• Slack
• Analytics
• MuleSoft
• Heroku
• Success and Services

One of Salesforce’s most popular use cases is as a CRM. They offer many customization options, with APIs and integration capabilities, and useful metrics. This is a solid fit for large enterprises. 

8. Workday

Workday is a ServiceNow competitor, especially useful for HR. 

Their products include:

• Human Capital Management
• Financial Management
• Workday Adaptive Planning
• Spend Management
• Talent Management
• Payroll and Workforce Management
• Analytics and Reporting
• Professional Services Automation
• Platform and Product Extensions
• Workday Peakon Employee Voice
• Workday VNDLY

They have solutions for a wide range of industries, including Financial Services, Healthcare, Manufacturing, Professional & Business Services, Public Services, Technology, Media & Communications, Transportation, and more. 

Workday has a user-friendly interface and collaboration tools that can help your teams get more work done in real-time. 

9. Microsoft Power Platform

Microsoft Power Platform is an alternative to ServiceNow that is especially useful for building custom apps with low-code. 

Their key features include:

• Power Apps
• Power Automate
• Power BI
• Power Pages
• Dataverse 

10. Mendix

Mendix is a platform that excels in low-code application development. 

They have several categories of features, including:

• IDE
• AI
• Collaboration
• Cloud
• UI/UX
• Extensibility
• Data
• Governance
• Support

It offers solutions for multiple industries, including Financial Services, Banking, Insurance, Manufacturing, Retail, Public Sector, and more.

11. OutSystems 

OutSystems is an AI-powered platform that can help with low-code development.

They offer advanced features, including:

• Full-stack development
• AI-driven development
• Agentic AI
• Pre-built integrations
• Automated testing/QA
• Built-in DevOps
• Analytics
• Cloud-native architecture
• Developer experience

They offer solutions for a variety of industries, including Banking & Financial Services, Insurance, Government, Manufacturing, Healthcare, Energy and Utilities, Retail, Education, and more.

12. TeamDynamix

TeamDynamix is another solid ServiceNow alternative. As one customer noted on Reddit, “They did a fantastic job at showing features and really demonstrated it as an enterprise solution rather than just an IT solution”.

Their products include: 

• IT Service Management (ITSM)
• IT Asset Management (ITAM)
• Conversational AI (CAI)
• Enterprise Integration & Automation (iPaaS)
• Enterprise Service Management (ESM)
• Project Portfolio Management (PPM)

13. Archer

Archer is a ServiceNow alternative that excels at GRC (Governance, Risk, and Compliance). 

They offer three categories of products: 

1. Evolv
   
   • Evolv Compliance
   • Evolv
   • Compliance
2. Evolv Compliance
   
   • AI Governance
   • ESG Management
   • Audit Management
   • Regulatory & Corporate Compliance Management
   • Public Sector
   • Risk Management
3. Risk Quantification
   
   • Enterprise & Operational Risk Management
   • IT & Security Risk Management
   • Third Party Risk Management
   • Resilience Management
   • RMIS AI

Learn More About Risotto & Schedule a Demo

Purpose-built by IT for IT, Risotto focuses exclusively on AI-driven tier-1 ticket resolution. It automates knowledge-based tickets, software access requests, and password resets directly within Slack in a friendly, conversational format. Risotto offers immediate out-of-the-box value and helps IT teams achieve 20–60% auto-resolution rates, as we’ve documented in numerous customer success stories:

• Fundrise: Automated nearly 60% of IT support tickets. 
• Hazel Health: Increased deflection from 3-5% to over 20%. 
• Superhuman: Automated nearly 20% of IT support tickets. 
• Trust & Will: Automated nearly 35% of IT support tickets.
• Shakepay: Automated nearly 40% of IT support requests. 
• Ironclad: Automated nearly 90% of access-related IT requests. 
• Retool: Improved average SLA resolution time from 2 days to under 1 day.
• Vidyard: Automated nearly 56% of IT support requests. 

Schedule a demo to learn how our ITSM tool can deliver similar automation results for your team.