5 Best Tools & Software for Managing HR Requests at Scale

HR teams that invest in the right software to manage requests at scale unlock major advantages:

• Free up your HR team for higher-value work. Repetitive requests don't just eat up time. They force constant context switching, which kills focus and productivity even after you get back to your deep-focus work.
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• Serve more employees without increasing headcount. As organizations grow and HR teams stay the same size, the volume of requests piles up fast. Hiring is expensive. The right tool lets you support a growing workforce without adding staff.
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• Give employees faster responses and a better experience. Instead of waiting hours for an answer (and potentially being blocked on something important), employees get what they need right away.

When choosing a platform to manage HR requests at scale, ask yourself these questions:

• Is it designed for scale and built from firsthand enterprise experience? Ideally, the founding team has dealt with managing requests at scale across multiple enterprise organizations, so the tool is built on real-world knowledge, with key nuances baked in.
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• Is it intuitive to set up and use? Some tools take months to configure. You should choose one that can get you up and running in hours to days, even at enterprise scale.
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• ‍Does the AI perform multi-step troubleshooting? For example, if the AI answers a question and the employee says it didn't work, does it stop there or suggest another solution and keep troubleshooting? That's the difference between an AI that actually resolves issues and one that doesn't.
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• Can the AI pull from multiple sources when answering questions? For example, can it draw not just from your KB, but also past ticket resolutions and updates shared in Slack? Does it have safeguards against hallucination to ensure the information is 100% accurate? What does the filtering process look like?
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• ‍Is the AI multi-modal, and can it recognize screenshots? If an employee drops a screenshot and asks for help without any other context, can the AI interpret what's in the screenshot and respond accordingly?
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• ‍Does the AI automatically learn and get smarter with each interaction? Ideally, every time a ticket gets resolved manually or an update is shared in Slack, the AI ingests that information automatically. You should never have to answer the same question twice, and you shouldn't be stuck on a constant KB update treadmill.
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• ‍Does it work across departments, not just HR? Can IT, Sales, Legal, and other teams use it to automate their own repetitive tickets? Are there pre-built workflows for each department? This matters because getting buy-in for org-wide automation is a much easier sell to leadership than pitching it for just one department.

Up next, we cover how Risotto (our software for managing HR requests at scale) excels in each of these areas. Then, we walk through four other platforms so you can make an informed decision.

1. Risotto

Risotto is our conversational AI platform for managing HR requests at scale, and we have a proven track record:

• Hazel Health: 35% auto-solve rate for HR requests, 28% auto-solve rate for IT tickets. 4,269 hours saved monthly for employees waiting on support. 

• Gusto: 55% ticket auto-solve rate at scale. Fielding ~3,000 tickets per month. Used by HR and IT and now piloting Risotto with Gusto's Legal, Sales Ops, Data, Design Systems, and Dev Productivity departments. 

• ThoughtSpot: 50.2% combined automation rate across HR and IT. Plans to expand Risotto to 6 total departments by year-end. Achieved a 6.5-hour average resolution time vs. 31 hours previously. 

• Vidyard: Auto-solved 80% of tier-1 requests within 30 days. Achieved a 2-hour average AI resolution time (vs. 4-6 hours manually). 

• Thinkific: 45% resolution rate across departments. Onboarded 6 departments in less than 2 months. 

Risotto Automates Internal Support Where Your Employees Already Work 

Risotto works entirely within Slack, with no clunky custom buildout required. This is central to our philosophy.

Before Risotto, our founding team spent years at enterprise organizations like Dropbox and Gusto trying to automate requests at scale. We learned firsthand that unless the entire process lives inside the communication tools employees already use, adoption will always have too much friction.

Explore the benefits of managing support within chat.

“We want AI to seamlessly fit into our team’s daily operations, meeting our users where they already work… Risotto’s minimal operational overhead and integration into Slack has enabled us to achieve exactly that.”

– Phillip Rickett, VP of IT at Fundrise

"We wanted to implement more standardization and automation in our help desk, but there wasn't an easy way in Slack without clunky custom work. Risotto helped us do that."

– Vergil Smith, IT Manager at Vidyard

“We’re now able to keep requests centralized and work on all of those things in one view, which is really nice. It works so reliably so we don’t have to worry about missing a message”.

– Charlie Verrey, IT Manager at Retool 

Risotto Auto-Solves (Not Just Deflects) 20-60+% of HR Requests at Scale 

Risotto's north-star metric is auto-solve rate: the percentage of HR tickets fully resolved without any human involvement.

Our AI agent is conversational, so it feels like chatting with an HR teammate. It can perform multi-step troubleshooting, interpret screenshots, and pull from multiple sources — not just your KB, but also designated Slack channels.

Risotto’s AI goes through a rigorous filtering process, so it only provides an answer when it's confident. Otherwise, it seamlessly escalates tickets in Slack to the right HR teammate, or in multi-department setups, to the right person in the correct department.

"We came to Risotto hoping to hold the line — but the results blew away our expectations. We doubled our resolution rate on day one, and it hasn't dropped since."

– Jose Izquierdo, Head of AIT Operations at Gusto

“Our previous tool summarized whatever it pulled from wiki articles, it didn’t supplement responses with broader LLM knowledge or reasoning. This approach fell short because it lacked the capability to fully understand user intent or supplement answers with external knowledge… Risotto, however, synthesizes information from multiple inputs to provide context-aware, accurate, and actionable responses.”

– Phillip Rickett, VP of IT at Fundrise

"Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals."

– Mike Smith, IT Operations Manager at Jobber

“Risotto was able to combine knowledge from different sources and give me an instant answer to a complex question, which was awesome to watch."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

Enterprise Functionality Without the Configuration Headache: Deploy in Hours to Days, Not Months

One of the biggest reasons HR teams hesitate to implement an AI HR chatbot for employee self-service is the configuration headache. With the wrong tool, setup can drag on for months, only to deliver underwhelming ticket automation rates once it's finally live.

Risotto is different. You can deploy it in hours to days and start seeing an ROI almost immediately.

Onboarding isn't handed off to a CSM. Instead, it's led by our founding team, who bring firsthand experience working at enterprise organizations.

"Risotto began fielding tickets right away, and the setup across teams was incredibly low-lift. I could show colleagues how to configure their own workflows without any technical requirements." 

– Victoria DiRugeris, IT Operations Manager at Hazel Health

“The speed and simplicity of Risotto’s setup was a great sign that we had made a good decision… We accomplished nearly the same configuration with Risotto in an hour that took us months with the other company.”

– Phillip Rickett, VP of IT at Fundrise

"Risotto is one of the easiest tools I've implemented. We were up and running in less than a week and already seeing our first autosolves."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"Ease of deployment was huge. We didn't need a consultant or months of configuration. Risotto just worked."

– Peter Hadjisavas, Head of IT at Hazel Health

“Risotto had the most thorough onboarding experience I’ve ever been a part of. Alex was great — he met with us weekly and made it very easy to quickly get up and running.” 

– Collin Clifford, Legal & Compliance Manager at Superhuman

"It's refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations. The level of responsiveness, speed and agility in their development cycle is outstanding. Sometimes we see updates or enhancements delivered the very same day."

– Phillip Rickett, VP of IT at Fundrise

Risotto Integrates with Existing Systems to Answer Questions, Take Actions, and Solve Tickets

Risotto works with your existing HR systems, including Workday, HiBob, BambooHR, Rippling, Dayforce, and more.

You can either use our built-in lightweight ticketing system or, if you already have one in place, take advantage of seamless two-way sync with Zendesk, Freshservice, Jira, Asana, and more. 

Explore our integrations list.

"Getting Risotto integrated with Jira, Slack, and Okta was so seamless and fast. Risotto is one of the easiest tools I've implemented." 

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"Everything we do in Risotto is logged in Jira… So when it comes time for auditing or assessments, we don't have to worry about gaps or errors. Everything has been captured."

– Vergil Smith, Head of IT and Security at Vidyard

"Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI."

– Tom Grinberg, IT Manager at Trust & Will

"Risotto consolidated support from multiple channels into one unified, automated funnel, giving us the freedom to focus on high-value tasks." 

– Kevin Vye, Senior Director of Information Security and Technology at Thinkific

Risotto Automatically Gets Smarter with Every Interaction (Without Manual Work)

When a ticket is manually resolved in Slack, Risotto automatically ingests that knowledge so the next time the same question comes up, it can answer it on its own. Our motto is simple: never answer the same question twice.

You can also turn any resolved ticket into a KB article with a single ✍️ emoji.

"The killer feature for us was that it could effortlessly learn and capture knowledge that our team creates every day in Slack… With Risotto, instead of constantly writing new documentation, our team can simply answer questions, and Risotto learns as we go.” 

– Phillip Rickett, VP of IT at Fundrise

"The more we use Risotto, the smarter it gets, that's what makes it different from every other tool we've tried."

– Peter Hadjisavas, Head of IT at Hazel Health

"One special thing about Risotto is it's constantly improving with every question. We see it getting better and better every day."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"Our auto-solve rate continues to get better over time automatically which is so cool to see."

– Collin Clifford, Legal & Compliance Manager at Superhuman

Multi-Departmental Capabilities, Easy to Set Up, All Under One License 

Risotto supports multiple departments with powerful prebuilt workflows. Each department can be set up in hours to days.

Tickets are intelligently routed to the right person, and each department can configure its own KB and settings in a fully siloed environment (e.g., IT can't see HR's data and vice versa).

You can add unlimited departments under a single license, which is a major advantage at enterprise scale. 

"Once you add in HR, our combined automation rate is even higher at 50.2%."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"The multi-department capabilities are awesome. Our engineering and RevOps teams now also want to use Risotto."

– Collin Clifford, Legal & Compliance Manager at Superhuman

"Risotto started autosolving tickets immediately. Within the first few weeks, we saw departments that had never tracked ticket requests before, like our Cloud team, asking to get on the platform and streamline their support function."

– Erik Van Dijk, Senior IT Manager at Jobber

“We set out to become AI native. Risotto's AI support agent is helping us turn this vision into a reality." 

– Jose Izquierdo, Head of AIT Operations at Gusto

Interested in Learning More About Managing HR Requests at Scale with Risotto?

We invite you to: 

• Book a demo call
• Explore customer success stories

2. Leena AI

Leena AI is an agentic AI platform that provides pre-built virtual assistants (which the company calls "AI Colleagues") for HR, IT, Finance, and more. 

Key capabilities for HR include:

• Pre-built HR AI assistant: Ready-to-go HR virtual assistant ("Harrison") with pre-configured workflows covering onboarding, leave management, benefits enrollment, payroll inquiries, policy lookups, and more. 
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• Rapid deployment: Promotes a 45-day go-live timeframe with pre-trained models, integrations, and workflows designed to minimize implementation overhead.
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• Vast integrations: Offers numerous enterprise integrations, including connections to Workday, SAP, Oracle, ServiceNow, Salesforce, and major knowledge management platforms like SharePoint and Confluence.
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• Multilingual and voice support: Supports 100+ languages with voice-enabled interactions for global workforces.
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• Multi-department expansion: Extends beyond HR to IT, Finance, and others through dedicated AI assistants for each function, all under a single platform.

3. Cleary

Cleary is an AI-powered assistant that lets you manage HR requests at scale. 

Key capabilities include: 

• HR-specific AI chatbot: Provides around-the-clock automated responses to employee questions by pulling from your company's existing knowledge base, with a focus on handling repetitive tier-0 and tier-1 requests.
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• HRIS-connected automation: Integrates with your HR information system to handle transactional employee requests like employment verification letters, PTO submissions, and time card corrections.
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• SOP-based reasoning: The AI follows your documented standard operating procedures to gather context, run initial lookups, and transform complex questions into structured, actionable tickets for your team.
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• Omnichannel delivery: Works across Slack, Microsoft Teams, and email so employees can get support in whatever tool they already use.
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• Dedicated implementation support: Provides a dedicated implementation manager who handles configuration and tunes the AI to your specific policies rather than leaving setup to your team.
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• Security certifications: SOC Type II certified, CCPA compliant, and GDPR compliant.

4. Moveworks

Moveworks is a platform that lets you manage HR requests at scale and improve employee engagement.  

Key capabilities include:

• Organization-wide AI assistant: Provides a conversational AI interface that employees can use to search for information and complete tasks across business applications, including HR, IT, procurement, and more.
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• Agentic reasoning engine: Uses an autonomous AI system that plans, executes, and adapts to handle multi-step requests end-to-end without human intervention.
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• Pre-built AI agent marketplace: Features a marketplace of ready-to-use AI agents covering various use cases, along with a low-code Agent Studio for building custom agents tailored to your workflows.
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• Omnichannel and multilingual access: Employees can interact via chat, web, and more in over 100 languages.
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• ServiceNow integration: Closely integrated with ServiceNow's platform, combining Moveworks' conversational AI with ServiceNow's workflow automation for a unified employee experience.
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• Enterprise-grade security: Holds FedRAMP authorization alongside ISO 27001, SOC 2, HIPAA, and GDPR certifications, supporting deployments in highly regulated industries including government and healthcare.

5. Rezolve.ai

Rezolve.ai is an agentic AI service desk platform designed primarily for HR and IT support automation. The platform is Microsoft Teams-centric and lets you manage tickets at scale. 

Key capabilities for HR include:

• Multi-agent AI architecture: Deploy specialized AI agents that work together autonomously to handle employee support requests across HR, IT, Finance, and more.
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• Microsoft Teams integration: Built around a native MS Teams experience where employees can submit tickets, check statuses, get approvals, and interact with AI support directly within their existing collaboration tool.
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• Voice and multimodal AI: Offers voice-based AI interactions (VoiceIQ) and supports multiple input types.
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• Pre-built automation library: Provides a marketplace of ready-made HR, IT, and FinOps automations, with the ability to request custom automations tailored to specific enterprise workflows.
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• Enterprise search: Includes built-in enterprise search (SearchIQ) for surfacing relevant knowledge and information across connected systems.
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• Custom agent builder: Features a Creator Studio and Agentic Studio for deploying specialized AI agents and building custom HR workflows without extensive technical resources.

Interested in Learning More About Risotto’s Conversational AI Platform for Managing HR Requests at Scale? 

Risotto’s conversational AI chatbot auto-solves 20-60% of HR requests and deploys in hours to days at enterprise scale.

We invite you to:

• Book a demo call
• Explore customer success stories