Moveworks Pricing, Downsides & an Alternative Option (2026)

In this article, we'll cover:

• What is Moveworks’ pricing? What's publicly available, pricing per user, and how to think about the cost.
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• Does Moveworks’ pricing justify the cost? Key issues we've experienced firsthand and heard from customers who’ve used the platform, and how quickly you can expect to see an ROI.
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• Why you should consider Risotto, our AI-native ITSM for enterprise companies, which offers faster setup, higher ticket automation rates out of the box, and a much faster path to ROI.
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What Is Moveworks’ Pricing?

Moveworks doesn't publish pricing on their website. You'll need to contact their sales team for a custom quote.

There's no single source of truth since pricing varies by company size and contract terms. However, note that on AWS Marketplace, the listed price for a 12-month contract with 1,000-2,500 users is $150 per user per year (roughly $12.50 per employee per month).

At this price point, a 1,000-user organization would be looking at a minimum of $150,000 per year, with pricing increasing significantly with more users.
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Does Moveworks’ Pricing Justify the Cost?

Moveworks’ AI platform offers a range of use cases, including automated ticket resolution, AI assistants, custom AI agents, company-wide enterprise search, and more.

The area we have direct experience with is automated ticket resolution, since we run a product (Risotto) in this space. Our AI-native ITSM auto-resolves 20–60%+ of IT tickets. 

Before Risotto, our co-founder Alex Confer led IT engineering at Dropbox and Gusto (read our origin story) and had actually tested Moveworks for automated ticket resolution firsthand.

Based on Alex's direct experience and conversations with our own customers who have used Moveworks, here are the important downsides to be aware of:

🚫 Lengthy implementation cycles. Setup can take several months, which means you're paying for the platform long before tickets actually start getting auto-solved. Ideally, you want a tool that offers enterprise-grade functionality but can be set up in under a week, even for organizations with 1,000+ employees.

🚫 Inconsistent answer quality. While the bot sometimes returns good answers, it often falls short of achieving meaningful ticket auto-solve rates (where no IT agent is involved at all). So even after months of configuration, once it goes live, it frequently doesn't live up to expectations.

🚫 Limited self-service capabilities. Even basic configuration changes can require going through the customer success team. That becomes a real problem when you're getting the same ticket request 200 times in one day, when a simple configuration change you could've made yourself would have solved it.

🚫 Struggles to auto-learn from past answers. If an IT agent manually resolves a ticket, Moveworks often can't pick up on that resolution and apply it automatically the next time the same question comes in (leaving your team stuck on a KB maintenance treadmill). 

🚫 Limited Slack workflows. If you want a system where employee questions get auto-solved in Slack with seamless two-way sync to your existing ticketing system, the Moveworks integration can fall short in several areas.

🚫 Limited software access automation. While Moveworks does offer IGA automation capabilities, setup and maintenance can be a complex, drawn-out process.
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Why You Should Consider Risotto, Our AI-Native ITSM for Enterprise Companies (Faster Setup & Higher Ticket Automation Rates)

Risotto is our AI-native ITSM that augments your existing ticketing system (Jira Service Management, ServiceNow, Zendesk, Freshservice, and others) with complete two-way sync.

It's Slack-native by design, built for large enterprise companies based on firsthand experience, can be set up in less than a week, and delivers higher ticket automation rates than legacy platforms. 

On average, most companies auto-solve 20–60%+ of IT tickets with Risotto’s conversational AI. Once IT champions the product, multi-departmental expansion often follows. 

• Gusto: Auto-resolved 55% of IT support tickets 
  
  • Enterprise scale, fielding 3,000 tickets per month 
  • Fully deployed in 2 weeks
  • Saved 114,000+ hours of support wait time 
  • 11 departments onboarded with 157 access rules and 50+ runbooks

• ThoughtSpot: Automated 48% of IT support tickets 
  
  • Lean IT team serving 1,000+ employees
  • Fully deployed in less than 1 week
  • AI resolution time of 6.5 hours (compared to 31 hours for human agents) 
  • IT was the first adopter, later expanded to HR and accounting

• Ironclad: Auto-solved 90% of access-related IT requests 
  
  • Lean IT team, serving ~600 employees
  • Fielding 100–150 tickets per week manually
  • 40–50 applications fully integrated into intelligent IGA automation workflows 

• Jobber: Automated 38% of IT support tickets
  
  • Fully deployed in 3 weeks across 12 departments
  • 2,747 hours saved waiting for ticket resolution
  • 3-hour AI TTR (compared to a 35-hour human TTR)

• Fundrise: Automated 60% of IT support tickets 
  
  • Configured the same setup with Risotto in an hour that took them months with their previous legacy ITSM platform 
  • 3.8 sec average first response time 

• Thinkific: Automated 46% of total support tickets 
  
  • Onboarded 6 departments in less than two months 
  • Expanded beyond IT to the Engineering department, which saw an 86% auto-solve rate 

• Vidyard: Auto-solved 56% of IT support tickets
  
  • Optimized their SOC 2 audit compliance process 
  • Expanded beyond IT to HR and dev teams

• Shakepay: Automated 40% of IT support tickets 
  
  • Fully deployed in under 2 days 
  • Centralized security and IT requests into a unified workflow

• Superhuman: Automated 20% of IT support tickets
  
  • Started with IT and later expanded to compliance, finance, HR, and engineering 
  • Average first response time of seconds 

• Trust & Will: Automated 35% of IT support tickets
  
  • Over 30 applications with automated provisioning running 24/7
  • Risotto became the AI orchestration layer on top of Jira Service Management, offering powerful AI ticket resolution while keeping their ticketing setup intact. 
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Risotto’s Key Benefits (Backed by Customer Quotes)

The best evidence comes from the teams actually using the product. You can explore our customer success stories here, and below we'll share some of the key benefits of our ITSM chatbot, backed by customer quotes.

Note: We also cover a more detailed breakdown of what differentiates us in our article on the Best Moveworks Competitors & Alternatives
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Risotto auto-solves 20–60%+ of IT tickets via intelligent triage, multi-step troubleshooting, multi-modal screenshot recognition, & auto-learning capabilities

"We came to Risotto hoping to hold the line — but the results blew away our expectations. We doubled our resolution rate on day one, and it hasn't dropped since."

– Jose Izquierdo, Head of AIT Operations at Gusto

"Risotto's AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals."

– Mike Smith, IT Operations Manager at Jobber

“Our previous tool summarized whatever it pulled from wiki articles, it didn’t supplement responses with broader LLM knowledge or reasoning. This approach fell short because it lacked the capability to fully understand user intent or supplement answers with external knowledge… Risotto, however, synthesizes information from multiple inputs to provide context-aware, accurate, and actionable responses.”

– Phillip Rickett, VP of IT at Fundrise

"Things really clicked for us when we saw that Risotto actually reads and understands our knowledge instead of just guessing. Now, it's so ingrained in our daily work that our first instinct is to 'just ask Yardley."

– Vergil Smith, Head of IT and Security at Vidyard

"Risotto was able to combine knowledge from different sources and give me an instant answer to a complex question, which was awesome to watch."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"I'll see that six requests came in overnight and Risotto has resolved every general Tier-1 issue that popped up."

– Victoria DiRugeris, IT Operations Manager at Hazel Health

Risotto sets up in hours to days — not months — ensuring a faster ROI and time-to-value for enterprise companies 

"The speed and simplicity of Risotto's setup was a great sign that we had made a good decision… We accomplished nearly the same configuration with Risotto in an hour that took us months with the other company."

– Phillip Rickett, VP of IT at Fundrise

"Ease of deployment was huge. We didn't need a consultant or months of configuration. Risotto just worked."

– Peter Hadjisavas, Head of IT at Hazel Health

"Risotto had the most thorough onboarding experience I've ever been a part of. Alex was great — he met with us weekly and made it very easy to quickly get up and running."

– Collin Clifford, Legal & Compliance Manager at Superhuman

"Working with the Risotto team was awesome from day one. They all have IT backgrounds and really cared about making us successful."

– Tom Grinberg, IT Manager at Trust & Will

"It's not just the tool that matters, it's the team behind it. Companies that work with Risotto are partnering with a responsive, collaborative group of people who are invested in your success."

– Vergil Smith, Head of IT and Security at Vidyard

"Risotto began fielding tickets right away, and the setup across teams was incredibly low-lift. I could show colleagues how to configure their own workflows without any technical requirements."

– Victoria DiRugeris, IT Operations Manager at Hazel Health

Risotto's AI auto-learns each time an IT agent solves a ticket in Slack, so the next time that question comes up, it's handled automatically (without requiring manual KB updates)
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"The killer feature for us was that it could effortlessly learn and capture knowledge that our team creates every day in Slack… With Risotto, instead of constantly writing new documentation, our team can simply answer questions, and Risotto learns as we go."

– Phillip Rickett, VP of IT at Fundrise

"The more we use Risotto, the smarter it gets, that's what makes it different from every other tool we've tried."

– Peter Hadjisavas, Head of IT at Hazel Health

"One special thing about Risotto is it's constantly improving with every question. We see it getting better and better every day."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

Risotto is Slack-native from day one, no complex setup or configuration required 

“We want AI to seamlessly fit into our team’s daily operations, meeting our users where they already work… Risotto’s minimal operational overhead and integration into Slack has enabled us to achieve exactly that.”

– Phillip Rickett, VP of IT at Fundrise

"We wanted to implement more standardization and automation in our help desk, but there wasn't an easy way in Slack without clunky custom work. Risotto helped us do that."

– Vergil Smith, Head of IT and Security at Vidyard

“We’re now able to keep requests centralized and work on all of those things in one view, which is really nice. It works so reliably so we don’t have to worry about missing a message.”

– Charlie Verrey, IT Manager at Retool 

‍“Risotto has been super popular internally, it’s a much improved experience for employees to get answers and problems solved immediately.”

– Tom Grinberg, IT Manager at Trust & Will 

Risotto seamlessly integrates with existing ticketing systems & automatically resolves tickets end-to-end (without disrupting your setup)

"Getting Risotto integrated with Jira, Slack, and Okta was so seamless and fast. Risotto is one of the easiest tools I've implemented."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"Risotto became the orchestration layer for Jira Service Management and gives us instant automation with AI."

– Tom Grinberg, IT Manager at Trust & Will

"Everything we do in Risotto is logged in Jira… So when it comes time for auditing or assessments, we don't have to worry about gaps or errors. Everything has been captured."

– Vergil Smith, Head of IT and Security at Vidyard

"Risotto consolidated support from multiple channels into one unified, automated funnel, giving us the freedom to focus on high-value tasks."

– Kevin Vye, Senior Director of Information Security and Technology at Thinkific

Risotto offers powerful IGA automation via a conversational interface in Slack and works seamlessly from day one 

"When a team member asks, 'How do I get access to Hightouch?' they're not looking for a link or a document; they need immediate, actionable assistance. Risotto intelligently understands the intent behind the request. It confirms existing permissions, coordinates necessary approvals proactively, and automatically provisions access upon approval."

– Phillip Rickett, VP of IT at Fundrise

"Other IGA solutions felt clunky to set up and maintain. There was a lot of overhead to maintain them and they weren't embedded in the help desk, so you're solving one problem but creating another… we include Risotto in all our onboarding material now, and once people see how useful it is they keep coming back to use it more which is a really good sign.”

– Toby Stewart, IT Engineering at Ironclad

“The software access automations were a huge win for us. They were super easy to set up and we now have more than 30 applications with automated provisioning running 24/7.”

– Tom Grinberg, IT Manager at Trust & Will

“Automated software access saves us so much time. Within minutes people get the access they need with everything tracked, approved, and no additional overhead needed… For sensitive tools and resources Risotto’s automated time-based access has been a game-changer.”

– Collin Clifford, Legal & Compliance Manager at Superhuman

"Our control for SOC 2 is that access to privileged systems is approved by a manager... Risotto is able to automate the approval process and ticket tracking portion which is exactly what we needed."

– Vergil Smith, Head of IT and Security at Vidyard

Risotto is multi-departmental out of the box, all under one license (no additional costs to add departments beyond IT)
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"Once you add in HR, our combined automation rate is even higher at 50.2%."

– Jason Huey, Senior IT Systems Administrator at ThoughtSpot

"Risotto began fielding tickets right away, and the setup across teams was incredibly low-lift. I could show colleagues how to configure their own workflows without any technical requirements."

– Victoria DiRugeris, IT Operations Manager at Hazel Health 

"The multi-department capabilities are awesome. Our engineering and RevOps teams now also want to use Risotto."

– Collin Clifford, Legal & Compliance Manager at Superhuman

"Risotto started autosolving tickets immediately. Within the first few weeks, we saw departments that had never tracked ticket requests before, like our Cloud team, asking to get on the platform and streamline their support function."

– Erik Van Dijk, Senior IT Manager at Jobber

Interested in Learning More About Risotto and How It Compares to Moveworks’ Pricing & Features? 

Risotto frees IT agents for higher-value work, improves the employee experience, and fits with your enterprise systems.  

• Book a demo call
• Explore customer case studies
• Read our origin story