Customer Stories

Trusted by leaders from various industries.

No more hunting down who knows what. Risotto handles it here and now.

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33%
IT Tickets Autosolved
40%
Helpdesk autosolve
53%
Resolution rate on day one of implementation
20%
(up from 3–5%) Autosolve Rate
56%
Support Tickets Autosolved
38%
IT ticket automation rate
3.8sec
Average Response Time
40–50
Applications Onboarded
55%
SLA Time Reduction
20%
Deflection Rate Jumps
24/7
Availability Of Answers
41%
Revenue Technology ticket automation rate
91%
Autosolve Rate
114,000
Hours of support wait time saved
3.78 sec
Average First Response Time

Our Customer Stories

Hazel Health Increases IT Automation by 4x with Risotto
24/7
Availability Of Answers
20%
Auto-solve rate (up from 3–5%)
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Fundrise Transforms IT Support with Risotto's Automation
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60%
IT support task automation
3.8sec
Average first response time
How Vidyard Automated 56% of IT Requests with Risotto
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56%
Support tickets auto-solved
20%
Deflection rate jumps
Shakepay Automates 40% of IT Tickets With Risotto
Read full case study
40%
Helpdesk requests auto-solved
How Retool Scaled IT Support and Improved SLAs with Risotto
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55%
SLA time reduction
<5 sec
Average response time
Don’t take our word for it.

Hear how teams like yours are transforming their IT support.

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“We set out to become AI native. Risottoʼs AI support agent is helping us turn this vision into a reality.ˮ

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto’s AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.”

Mike Smith
IT Operations Manager at Jobber

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health

“We came to Risotto hoping to hold the line – but the results blew away our expectations. We doubled our resolution rate on day one, and it hasnʼt dropped since.”

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

"Risotto started autosolving tickets immediately. Within the first few weeks, we saw departments that had never tracked ticket requests before, like our Cloud team, asking to get on the platform and streamline their support function."

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“Risotto’s AI-powered support is fully embedded in the way we operate, from day-one employee onboarding to providing technical support for seasoned team members.”

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“We set out to become AI native. Risottoʼs AI support agent is helping us turn this vision into a reality.ˮ

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto’s AI-powered support system had a massive impact straight out of the box and with very little setup. Employees now get fast, efficient answers with the same precision as one of our professionals.”

Mike Smith
IT Operations Manager at Jobber

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health

“We came to Risotto hoping to hold the line – but the results blew away our expectations. We doubled our resolution rate on day one, and it hasnʼt dropped since.”

Jose Izquierdo
Head of AIT Operations at Gusto

“Risotto now automatically resolves or handles initial triage for 56% of our support tickets.”

Vergil Smith
IT Manager, Vidyard

"Risotto started autosolving tickets immediately. Within the first few weeks, we saw departments that had never tracked ticket requests before, like our Cloud team, asking to get on the platform and streamline their support function."

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

“It’s refreshing to work closely with the Risotto team. They genuinely care about solving our problems and improving our operations.”

Phillip Rickett
Head of IT, Fundrise

“Risotto’s AI-powered support is fully embedded in the way we operate, from day-one employee onboarding to providing technical support for seasoned team members.”

Erik Van Dijk
Senior IT Manager at Jobber

“Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”

Charlie Verrey
IT Manager, Retool

The more we use Risotto, the smarter it gets, that’s what makes it different from every other tool we’ve tried.”

Peter Hadjisavas
Head of IT, Hazel Health

The questions teams usually ask before they automate half their operational work.

From custom workflows to advanced access policies, our support team helps you get the most out of every integration.

How quickly do customers typically see results with Risotto?

Many customers begin automating requests within their first week, with measurable reductions in ticket volume and response times soon after going live. As Risotto learns from your support history, automation rates continue to improve over time.

What kinds of companies use Risotto?

Risotto supports fast-growing companies across technology, healthcare, fintech, and other industries. Whether your support team serves a few hundred employees or several thousand, Risotto adapts to your existing processes, tools, and support workflows.

What does onboarding with Risotto look like?

Our team works alongside yours to connect your communication channels, documentation, ticketing platform, and identity systems. Most customers can go live quickly without replacing their existing support stack, allowing teams to start seeing value with minimal disruption.